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Parts Sales Administrator

3 months ago

Abu Dhabi, United Arab Emirates AL ZAABI GROUP Full time

**Key Responsibilities**:

- **Parts Identification & Ordering**:

- Identify and source automotive parts for a variety of car brands using the relevant parts management system.
- Accurately process orders for parts requested by workshop technicians, ensuring prompt and correct delivery.
- Liaise with suppliers to ensure timely procurement of parts not available in stock.
- **Sales Support & Customer Service**:

- Assist in the sale of automotive parts to customers and the workshop team, providing accurate information on part availability and pricing.
- Respond to customer and internal inquiries, offering technical advice on parts compatibility and alternatives when necessary.
- Prepare quotations and follow up with customers to finalize sales transactions.
- **Inventory Management**:

- Collaborate with the inventory team to monitor stock levels, ensuring parts for multiple brands are readily available.
- Work proactively to restock parts based on demand and workshop requirements.
- Assist with conducting regular stock checks to maintain an accurate parts inventory.
- **Order Fulfillment & Documentation**:

- Ensure all parts orders are properly documented in the system and processed in line with company protocols.
- Track order progress and ensure accurate and timely delivery of parts to the workshop or customers.
- Maintain clear and organized records of all sales transactions, including invoicing and delivery tracking.
- **Workshop Support**:

- Serve as the primary point of contact between the parts department and the workshop, ensuring seamless communication.
- Handle any discrepancies with parts orders or deliveries and resolve them promptly to avoid delays in workshop operations.
- **Reporting**:

- Prepare regular reports on parts sales, order processing times, and customer satisfaction.
- Provide feedback to management on customer preferences, market trends, and parts performance.

**Qualifications & Skills**:

- **Education**: Diploma or certification in Automotive Technology, Business Administration, or a related field (preferred).
- **Experience**:

- Minimum of 2-3 years of experience working in a mixed-brand automotive parts department.
- Proven ability to identify parts for a variety of car brands using a parts management system.
- **Skills**:

- Strong knowledge of automotive parts across multiple brands.
- Proficiency in parts management and sales systems (e.g., ERP or inventory management software).
- Excellent communication and customer service skills.

**Key Competencies**:

- Ability to accurately identify and process parts orders for various car brands.
- Strong organizational skills with attention to detail in handling multiple orders.
- Problem-solving skills to manage parts discrepancies and ensure smooth workshop operations.
- Team-oriented approach with the ability to coordinate between the parts and workshop teams efficiently.

Pay: AED3,000.00 - AED4,000.00 per month