Event Services Associate

2 weeks ago

Abu Dhabi, United Arab Emirates NYU Abu Dhabi Full time

Position Summary:
**UAE Nationals are encouraged to apply**

New York University Abu Dhabi (NYUAD) seeks to appoint an Event Services Associate.

**Key Responsibilities**:
Event, Customer Service and Member Services
- Administer incoming phone calls and assist with ticket bookings for both patrons and members
- Support the establishment of a Member hotline, which will further develop into support for our sponsors and corporate clients
- Support the resolution of general inquiries to The Arts Center, providing customers with information about content, logistics, pricing and show schedules
- Facilitate the preparation and sending of show reminders, audience warnings, and other show information
- Assist customers with purchase decisions
- Maintain knowledge of services currently available to members
- Understand and relate purchasing policies to customers. Collect complete and accurate data from customers
- Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner
- Guide and support membership sign up, promotion and troubleshooting of member issues
- Maintain quality database entry practices when completing regular database
maintenance projects, to include membership database
- Maintain and further develop member services to support retention
- Deliver membership services meeting targets and strategies

Box Office
- Process phone and in person orders using box office system based on Seat Advisor and maintain information in the CRM
- Follow proper cash handling procedures and reconcile daily transactions
- Resolve customer conflicts with guidance from supervisor
- Administer selling for all shows and monitor all customer inquiries and complaints
- Provide feedback in regards to customer entertainment preference and purchasing habits
- Organize Box Office supplies
- Assist with night of show walk up sales and will call distribution

Front Of House
- Assist with Front of House set-up including but not limited to: coordinating signage, checking cleanliness of venues, ticket distribution, checking brochure supplies, welcoming and assisting guests, communicate production elements (run time/late seating procedures) and ensuring the house rules are adhered to
- Assist in the delegation of duties to ushers prior to a show
- Assist during events/performances
- When necessary, create post-show reports that outline performance activities, final house count and any notable events
- Contribute to the environment of the box office in a manner that is conducive to
customer service, sales promotion
- Troubleshoot night of show customer issues in a professional manner as part of the Front of House Team
- Welcome patrons, check ticket stubs, usher patrons to seats and act as the point of contact for inquiries
- Seat latecomers and patrons returning to their seats during the performance
- To usher inside the auditorium, upholding and enforcing all House, Health & Safety, and fire evacuation policies and procedures - ensuring that the patron experience is both enjoyable and safe

Marketing
- Managing and uploading audience data to Mailchimp
- Conceptualizing pre-show/post-show activations to increase audience engagement in the venue
- Preparing language and script guidelines for online audience engagement during online shows

Other Event Services
- Work regular weekly shifts, including days and evenings, and weekends as assigned
- Prospective rental client engagement including conducting tours of facilities and capturing client requirements for bookings to support the preparation intake documents
- Support event setup and strike, and work in conjunction with other teams to deliver a variety event services
- Support patron services, registration, FOH and event coordination for “Off the Stage” outreach events
- Supervise and train volunteers used in support of events/productions. Maintain a supervisory presence for assigned events. Explain procedures for emergency situations, seating, holds and reserved seats. Explain patron services and policies
- To ensure the public areas, foyer, auditorium and toilets are presentable at all
times by engaging with cleaning services and maintenance staff
- Provide support for and work in collaboration with The Institute, Art Gallery and other Vice Provost business units to manage and execute departmental audience and event services for general operational, programming activities, events and initiatives, as required
- Other customer service duties as required

Qualifications:
**Required Education**:

- Minimum of one-two years’ experience in Front of House, events, Customer Services and/or in a hospitality role

**Preferred Experience**:

- Experience with client services within a cultural setting
- Experience with working with events or projects. University experience is a plus
- Excellent written, verbal, and customer service communication skills. Experience working with the public in a positive, proactive, and friendly way. Ability to

  • Event Service Expert

    2 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23167902 **Job Category** Food and Beverage & Culinary **Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Sales Coordinator

    2 weeks ago

    Abu Dhabi, United Arab Emirates Star works recruitment services Full time

    We are hiring **Sales and Events Coordinator **who will be responsible for the searching, planning, execution, and management of F&B events, as well as handling sales tasks to achieve the organization's objectives. This role requires a blend of creativity, organization, and sales skills to ensure events run smoothly and sales targets are met. **Key...

  • Events Manager

    2 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**25012047 **Job Category**Event Management **Location**W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with...

  • Event Manager

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Course Full time

    Job Overview: We are seeking an experienced and highly skilled Event Manager to oversee the planning and execution of high-level VIP events. The ideal candidate will possess extensive experience in managing VIP events, including protocol, logistics, and coordination of VIP visit arrangements. This role requires a strong understanding of the cultural and...

  • Dining Services Associate

    1 day ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    **Steward Job Summary**We are seeking a reliable and hardworking Dining Services Associate to join our team at Anantara Hotels & Resorts. As a Steward, you will be responsible for maintaining the cleanliness and organization of our kitchens and dining areas, ensuring that all equipment and utensils are clean and sanitized.Main ResponsibilitiesMaintain a...

  • Event Service Expert

    3 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22129662 **Job Category** Food and Beverage & Culinary **Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Personal Service Associate

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Apt Resources Full time

    Apt Resources is a leading provider of high-end hospitality services, seeking an exceptional Personal Service Associate to support an Ultra High Net Worth Individual in a luxurious home environment in Dubai.Key ResponsibilitiesAssist the Senior Butler in managing household tasks and ensuring a high standard of service.Develop and maintain a deep...

  • Media And Communications Coordinator

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates JAM Event Services Full time

    Freelance Media & Communication Project CoordinatorLocation: UAE (Freelancers Only)Duration: ASAP December 2025Event Date: March 19, 2025 (Immediate support required, but open to profiles beyond this date)Salary: AED 19,000 per monthKey ResponsibilitiesMedia & Communication Management:Coordinate all media and communication efforts for the event.Press & Media...

  • Events Coordinator

    2 weeks ago

    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates. - Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process. - Effectively represent the Hotel...

  • Event Service Expert

    3 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22202149 **Job Category** Food and Beverage & Culinary **Location** Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Events Operations Manager

    2 weeks ago

    Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    Liaise with clients to find out their exact event requirements. - Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets). - Manage and coordinate suppliers and all event services (security, cleaning, catering, etc.) - Manage all pre-event planning, logistics and event set-up, venue management...

  • Events Operations Manager

    2 weeks ago

    Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    MUST HAVE EXPERIENCE MANAGING SPORTS EVENTS - Liaise with clients to find out their exact event requirements. - Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets). - Manage and coordinate suppliers and all event services (security, cleaning, catering, etc.) - Manage all pre-event planning,...

  • Event Engineer

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Khidmah Full time

    The Event Engineer will be responsible for coordinating with event companies to ensure seamless event planning, execution, and post-event management at (Client's Venue). This role requires a qualified engineer to conduct load calculations, oversee the installation of event infrastructure, and ensure strict adherence to the Event Guideline Handbook. The Event...

  • Event Service Expert

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**25017517 **Job Category**Food and Beverage & Culinary **Location**Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about serving...

  • Event Planning Manager

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Baguette Catering Services & Restaurants Full time

    Job DescriptionWe are seeking an experienced Banquet Manager to join our team at Baguette Catering Services & Restaurants in Abu Dhabi. The ideal candidate will have a proven track record in food and beverage management, with a focus on catering services.The successful candidate will be responsible for planning, coordinating, and executing all aspects of...

  • Service Excellence Associate

    4 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Zofeur Full time

    Service Excellence AssociateAt Zofeur, we strive to deliver exceptional customer experiences through our on-demand mobility services.As a Service Excellence Associate, you will be responsible for delivering top-notch service to our clients, ensuring their needs are met promptly and professionally.Key Responsibilities:Communicate effectively with customers...

  • Admissions Events Coordinator

    2 weeks ago

    Abu Dhabi, United Arab Emirates Aswaar Consulting DMCC Full time

    **Job Role: Admissions Events Coordinator** **Duration: 3 months** **Place of Work: Abu Dhabi, UAE** **Report to: Assistant Director of Programs and Experiential Marketing & Associate Director, Marketing & Communications** **Job Overview**: The Admissions Events Coordinator will play a vital role in planning, coordinating, and executing admission events...

  • Sales Groups Events Coordinator

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    SalesEnsure that you fully understand the business strategy and positioning of the Anantara brand and cluster properties and that you can effectively articulate this positioning in the marketplace. This is a responsibility of ALL sales professionals regardless of their responsibility level.Maintain a personal up-to-date knowledge on all Anantara product and...

  • Sales Groups Events Coordinator

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Sales1. Ensure that you fully understand the business strategy and positioning of the Anantara brand and cluster properties and that you can effectively articulate this positioning in the marketplace. This is a responsibility of ALL sales professionals regardless of their responsibility level.2. Maintain a personal up-to-date knowledge on all Anantara...

  • Cashier and Event Coordinator

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates IAP Worldwide Services, Inc Full time

    Job Summary:The Cashier and Event Coordinator will be responsible for conducting activities and/or events that will be held twice on the day it is scheduled, at each service location. This role requires running and managing resale activities, including alcohol sales, as well as being knowledgeable of the regulations and rules of play regarding all weekly...