Call Center Representative

6 months ago


Dubai, United Arab Emirates Esterline Project Full time

Attending customer's interactions and efficiently gather related information to fulfill customer needs. - Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly. - Provide high class services and support on Bank's different products. - Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information. - Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct - Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures. - Cross sell and upsell different bank products. - Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment. - Adhere to Call Center scheduling, and maintain high level of adherence.

**Minimum Education required**

Minimum High school/Diploma graduate

**Work Experience **(Please specify minimum number of years and the field in which experience is required)

Minimum 1-2 years of experience in call center

**Specified area / field of experience (if required)**

Customer Service, Call Center-Voice Support

**Job Type**: Contract
Contract length: 12 months

**Salary**: AED5,000.00 - AED6,000.00 per month

Application Question(s):

- Will you be able to join for a contractual role (duration: 6-12 months)?



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