Quality Manager
2 weeks ago
**Key Responsibilities of the role**:
- Initiating and overseeing the development of comprehensive quality improvement program.
- Reviewing regularly the program in light of changes in the needs of the organization an in the law and policies and procedures of managerial and governmental bodies.
- Coordinating with the other sections the development, implementation, and evaluation of the facility's overall quality improvement program.
- Providing leadership in the development and management of the quality improvement initiatives: identifying trends, prioritizing and recommending improvements, decreasing duplication, and ensuring JCIA compliance.
- Developing and implementing systems, policies, and procedures for the identification, collection, and analysis of performance measurement data.
- Suggesting improvements based on the voice of the customer’s collection methods (patients satisfaction surveys, focus groups, mystery shopper programs, etc.) or incident reports, patient complaints, patient care issues, or other issues as requested by the senior management.
- Participating in customer’s feedback meetings and customer committees.
- Consulting on satisfaction measurement initiatives, tools, methodology and associated cost estimating.
- Developing satisfaction measurement projects timelines and coordinating needed internal support.
- Supervising the conduct of qualitative methodology including face-to-face interviews, telephone interviews, focus group/roundtable discussions with patients, stakeholders, employees and customers.
- Directly supervising outside research suppliers, including interviewing, selection and training.
- Providing strategic oversight of proactive and reactive quality improvement activities.
- Providing overall direction necessary in order to ensure that services are provided in accordance to the established standards.
- Overseeing the reporting of events as required by regulatory agencies.
- Providing input for the department budget related to quality (e.g., information systems).
- Maintaining relationships with key stakeholders for the quality programs of the facility.
**Required**:
- Bachelor's degree or equivalent in relevant field such as quality, Occupational Health, Safety, Environment or Industrial Hygiene OR Diploma in relevant field with 4 years of managerial experience.
**Facility, Location**:
- Sheikh Khalifa Hospital, Fujairah.
**Salary**: From AED18,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- UAE healthcare managerial: 4 years (required)
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