Campaign Manager

2 weeks ago

Dubai, United Arab Emirates irisestaffng.com Full time

**Position**: Campaign Manager

**Location**: Dubai Media City

**Company**: A Small independent boutique retail promotional company, delivering marketing solutions to retail chains and FMCG brands.

**Mission**: The campaign manager is in between the customers and our back office. She/He is accountable for the perfect execution of the confirmed campaigns, facilitating smooth communication and making sure the campaigns are delivered as per the company’s commitment.
- Is in charge of the operational campaign management of several clients in collaboration with a Sales team.
- Collects customer needs and gives advice on the needs expressed, considering the technical constraints in charge.
- Collects and centralizes the elements necessary for the deployment of physical and digital operations from internal services and clients.
- Formalizes the specifications and the requirements.
- Implements/Coordinates operations while respecting the mechanics, deadlines, and budgets (preparation of files, control, and validation of elements )
- Interfaces with various internal contacts (Sales, Operation, Design, Accounting)
- Ensures the statistical, production, or logístical follow-up of the operations (sending documents to the
- customers, alert and control, formatting of Database.)
- Ensures customer follow-up throughout the deployment phase with the operational teams.
- Informs customers regularly on the progress of their operations.
- Intervenes technically on the problems.
- Analyzes the results, consolidates reports, and assists the sales representative in the drafting of post-operation reports.
- Manages and monitors the administrative and financial follow-up of the campaigns (invoicing, closing)
- Supports the sales team in its responses to customer needs.
- Coordinates the operations with the client: Advises, Follows up, Updates.

**Scope**
- Meetings: Daily huddle, Weekly individuals with your team members, Weekly campaign coordination with Operation & Process team,
- Main KPIs: # of campaigns successfully managed by the team, Customer satisfaction score
- Tools: Good experience with project management tools such as Trello
- Reports to Customer relationship manager

**Profile**
- Higher education in Commerce/Marketing.
- First experience in a commercial environment
- Rigorous and tenacious with good interpersonal skills are the qualities for this position.
- Good knowledge of MS Office
- Knowledge of the retail industry and the FMCG sector
- Creative and Passionate about Consumer goods and promotion
- Excellent communication skills

Pay: AED8,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Knowledge of the retail industry and the FMCG sector?
- Good knowledge of MS Office?

**Speak with the employer**
+91 9501566601

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