Freelance Concierge

3 days ago

Dubai, United Arab Emirates WELS Facilities Management Full time

**Responsibilities**
- Welcome customers upon entrance and confirm reservations.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Understand customer’s needs and provide them with personalised solutions by suggesting activities and facilities provided by the hotel / residence.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel residents.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution

**Requirements and skills**
- Proven experience as concierge / customer service or relevant role is an advantage
- Proficiency in English
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: AED100.00 per day

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Concierge: 1 year (required)

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