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Onboarding Business Partner

4 months ago

Dubai, United Arab Emirates Barclays Full time

About Barclays

Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people. We provide clients with loans, financing, risk management, strategic advice and transactional payments support corporate clients to achieve growth and job creation in the real economy, governments to deliver their stability and growth plans, and institutions to meet the long-term investment needs of their clients.

About Private Bank

As a leading global wealth and investment manager, Barclays provides international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally, our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.

Our mission is to set a new standard in wealth management by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of respect, integrity and excellence.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.

About the Onboarding Specialist Business Partner

The Onboarding Business Partner is located in Dubai, reporting into the Chief Operating Office. The Onboarding Business Partner is responsible for onboarding of new clients, providing an excellent client experience whilst also ensuring that Barclays meets its obligations regarding Know Your Customer and other relevant external regulations and internal policies.

**We are an equal opportunity employer and we are opposed to discrimination on any grounds**

Overall purpose of role

**The role holder will:

- **
- Be in charge of the end to end client Onboarding into Barclays Dubai.
- Deal direct with clients in a personable and professional manner from prospect stage through to the opening of accounts.
- Work in close co-ordination with Front Office, Operations and the relevant Risk and Financial Crime departments across the business.
- Provide tailored, accurate and swift assistance to the client, ensuring a timely, smooth and positive onboarding experience.
- Have responsibility for ensuring that client onboarding files meet the required Barclays policy and regulatory standards.
- Act as a role model in respect of procedural requirements and have input into the Client Due Diligence policy and procedure development.
- Be required to assist the Head of Business Delivery with ad-hoc queries, projects and management of the workflow when needed.
- Produce all relevant MI
- Support the wider COO team with Risk & Control Management, Business Support and Sales Management Activities

Key Accountabilities

The role provides both an onboarding advisory and control function that is key to the success of the business unit by ensuring that key policy and regulatory requirements are met while facilitating an excellent client experience.

**(1) 40%- Risk & Governance**

**(2) 40% Client Interaction**

The role holder will engage with clients to understand their background and assist the Private Banker in the completion of Source of Wealth documentation. The role holder will be the primary point of contact for all new onboarding queries and referrals. They will ensure that interaction with clients is a positive experience and that client expectations are managed and met at all times. Quality measures must be met ⁄ exceeded to evidence contribution to the end to end processing of onboarding within agreed service levels. They will provide guidance and coaching to clients in order to support the client experience.

**(3) 20% Process/ Journey/ Personal Improvement**

Stakeholder Management and Leadership

The role holder may assume some of the responsibilities of the Management and drive excellence in the team to achieve agreed SLA’s and standards.

Risk and Control Objective

Person Specification
- Demonstrate excellent time-management, self-planning and organisational skills, and the ability to manage deadlines and work under pressure
- Understanding of regulatory issues/ procedures, with comprehensive and extensive knowledge of Anti-Money Laundering and Know Your Customer regulations and standards
- Ability to make evaluative judgements based on the analysis of factual and qualitative information relating to Source of Wealth, adverse media etc, includ