F&b Hostess

7 months ago


Dubai, United Arab Emirates The Heart of Europe (THOE) Full time

**Job Description: Hostess - Russian speaker**

**Position Overview**:As a Hostess at our prestigious luxury hotel, you will play a pivotal role in creating an exceptional and memorable experience for our guests. Your warm, professional demeanor, impeccable appearance, and excellent communication skills will contribute to the overall ambiance and reputation of our establishment. You will be the first point of contact for our guests, setting the tone for their stay and ensuring their needs are met with unparalleled hospitality.

**Key Responsibilities**:
**Guest Reception and Greeting**:Welcome guests with a genuine smile and gracious demeanor upon their arrival.
Provide a warm and courteous greeting, addressing guests by name whenever possible.
Escort guests to their designated areas, such as restaurant tables, event spaces, or the concierge desk.

**Reservation Management**:Efficiently manage guest reservations, ensuring accurate bookings and timely updates.
Maintain a thorough understanding of the hotel's amenities, services, and offerings to assist guests in making informed decisions.

**Seating and Accommodation**:Organize and manage the seating of guests in the restaurant, lounge, or other designated areas.
Consider guests' preferences and special requests while assigning tables.
Assist in arranging private dining areas or special event setups as required.

**Guest Communication**:Act as a knowledgeable source of information about the hotel's facilities, services, and local attractions.
Provide recommendations for dining options, entertainment, and sightseeing based on guest preferences.
Address guest inquiries and concerns promptly and professionally, striving to exceed expectations.

**Queue Management**:Maintain an organized and efficient waiting list during peak periods, ensuring fair and timely seating.
Keep guests informed about wait times and offer comfortable waiting areas with refreshments.

**Collaboration**:Coordinate effectively with the restaurant, kitchen, and other departments to ensure seamless guest experiences.
Communicate guest special requests or dietary restrictions to relevant staff members.

**Appearance and Presentation**:Adhere to the hotel's grooming and uniform standards, maintaining a polished and professional appearance at all times.

**Etiquette and Decorum**:Display impeccable manners, etiquettes, and cultural sensitivity when interacting with guests.
Uphold the hotel's code of conduct and values in all interactions.

**Qualifications**:

- Previous experience as a Hostess in a luxury hotel or upscale dining establishment is strongly preferred.
- Excellent communication skills, both verbal and written, in multiple languages if possible.
- Exceptional interpersonal skills, with a friendly and welcoming personality.
- Strong organizational skills and the ability to manage guest flow efficiently.
- Professional appearance, adhering to grooming and uniform standards.
- Knowledge of local attractions, events, and entertainment options is a plus.

**Working Conditions**:

- This position involves standing, walking, and interacting with guests for extended periods.
- The role may require flexibility in working hours, including evenings, weekends, and holidays.

Join our team of dedicated professionals and contribute to the impeccable reputation of our luxury hotel. Your role as a Hostess will shape guests' experiences and leave a lasting impression of unmatched hospitality.

Ability to Commute:

- Dubai (preferred)

Ability to Relocate:

- Dubai: Relocate before starting work (preferred)


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