Spa Manager

3 weeks ago


Dubai, United Arab Emirates Be Relax Full time

**Scope of Responsibilities**

Reporting to the area Manager, the Supervisor will have the following duties and responsibilities*:
**Daily Operations Management**
- Lead and motivate the team to ensure high customer satisfaction by delivering treatments and selling products in compliance with the corporate SOP and procedures. Ensure all treatments are performed in a consistent manner and in the time allocated.
- Perform professional services according to the company standards with attention to details and in a prompt timely manner. Advise guests of services available and promote retail products to guests with full product knowledge.
- Participate in the promotion and brand visibility through the proper implementation of the corporate procedures and tools related to merchandising, marketing.
- Ensure the cleanliness, and maintenance of all equipment of the spas as well as cleaning supplies availability.
- Ensure the necessary systems and operational processes are in place and continuously improved to ensure a consistently excellent in-store customer experience.
- Handle the potential claims of the customers in order to bring solutions to every customers to transform a complaint into a satisfied customer.

**Team Management**
- Be an effective role model for the team
- Encourage teamwork, motivate and engage the team in achieving targets, drive daily briefing.
- Monitor individual performances and coach the team members individually.
- Optimize the roster in line with the business activity. Ensure the employees are respecting working hours, breaks, and overtime and warn his/her manager in case of deviance.
- Ensure a proper coordination between the team and the management team to maintain a good social climate and contribute to a good team cohesion.
- Ensure the training of the team and the quality of the experience is always at a top level.
- Raise awareness on the necessity of new training and perform internal audits of the shops.

**Back Office Management**
- Ensure the accuracy of the transactions and perform the daily cash management deposit.
- Participate in the Management meeting and report figures and activity of the shift.
- Send daily reporting to the top management
- Ensure the stock management of his/her shop is under control (par-stock follow-up/inventory, ) Monitor the stock management of the spa for retail and consumables, request, collect and stock in accordance to par stocks and inventory SOP.

**Skills and Qualities**
- Customer service oriented
- Excellent communication
- Sales and target driven
- Massage, manicure, or sales knowledge
- Autonomy
- Problem solver
- Adaptability (open-minded) and flexibility
- Organizing skills and priority management
- Reliability and accuracy
- Diplomatic and approachable
- Team spirit
- Interpersonal skills

**Academic Education & Background**
- **Experiance**:Graduate, 2/3 years experience in team management, and in the wellness or retail industry
- **Technology & IT**: Outlook, Excel, are a must
- **Languages**: Fluent English required
- **Schedule**: working early mornings, late evenings, night, week-ends required

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

- Do you have work experience in Spa or Saloon?
- Can you work both Day and Night Shifts?
- Do you have work experience as a Supervisor or Manager?
- Are you proficient in Microsoft Excel and Outlook?


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