Customer Service Representative

3 weeks ago


Dubai, United Arab Emirates iS Group Full time

We are hiring

**Position**:Customer service representative**

The Customer Service Executive will be responsible for ensuring exceptional customer experiences by addressing inquiries, resolving issues, and providing detailed information about the company's real estate offerings. This role involves extensive interaction with clients, both potential and existing, and requires a proactive, customer-centric approach.

Key Responsibilities:

- **Client Interaction**:

- Provide detailed information about properties, including pricing, availability, and features.
- Schedule and coordinate property viewings and tours.
- **Customer Support**:

- Address and resolve customer complaints and concerns efficiently.
- Follow up with clients post-interaction to ensure satisfaction.
- Assist clients with the paperwork and documentation related to property transactions.
- **Sales Support**:

- Collaborate with the sales team to understand property details and promote listings.
- Assist in the preparation of sales presentations and proposals.
- Maintain accurate records of customer interactions and transactions.
- **Administrative Duties**:

- Manage and update the customer database with current information.
- Prepare regular reports on customer feedback, issues, and resolutions.
- Coordinate with other departments to ensure seamless service delivery.
- **Market Knowledge**:
**Salary is open to discuss**

**Job Types**: Full-time, Permanent

Pay: From AED6,000.00 per month

**Experience**:

- Customer service from real estate: 2 years (preferred)



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