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Front Office Shift Leader

1 month ago

Dubai, United Arab Emirates Mövenpick Hotel Jumeirah Village Triangle Full time

Front Office Shift Leader
First impressions are everything As a Front Office Shift Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

- Work with a diverse group of heartists
- Be a part of Accor prestigious team
- Start your career with us and advance further your opportunities
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain good working relationship with all Front Office employees with specific emphasis on Guest Service Agents and Guest Relations
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:

- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency English; additional languages are a plus

Your team and working environment:

- On the waterfront on a man-made island in the Arabian Gulf, this upscale resort is 9 km from the Al Hamra Golf Club and 38 km from Ras Al Khaimah International Airport.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS