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Front Office Shift Leader/supervisor

1 month ago

Dubai, United Arab Emirates City Seasons Hotels Dubai Full time

We are looking for a shift leader/supervisor with a hotel management background for Front Office. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately.

**Responsibilities**:

- Provide direction and feedback to workers during shifts
- Schedule employee shifts and assign duties
- Manage time-off requests and handle last-minute absences
- Train and coach new employees
- Inspect equipment and communicate the need for repairs or replacements to management
- Check cash drawers and prepare cash deposits
- Ensure health and safety standards are followed
- Address guest and employee complaints
- Resolve conflicts between workers
- Foster and maintain a positive work environment
- Responsible for overseeing the GSA daily tasks

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)