Helpline Care Advisor
1 week ago
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers
**Summary**:
Our Customer Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Customer Care Advisors must anticipate and meet the needs of our client as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.
**Main Responsibilites**:
- Act as the main point of contact of clients worldwide such as Expatriates, Brokers, and Medical Providers, while manage large amounts of inbound and outbound calls in a timely manner.
- Responsible in delivering outstanding and quality customer service, and ensuring promises are delivered to client on time ; work on rotating shift patterns (24/7).
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
- Proactive in handling client complaints and ensuring customer satisfaction and retention.
- Committed to the Helpline Department’s service standards, including company’s procedures in relation to anti-corruption, fraud, and data protection.
- Assist our in-house Medical Services Team in coordinating client’s hospital admission, evacuations, repatriations, and other cases as required.
- Build positive and professional working relationships with internal clients, e.g. Dublin Helpline, Claims, Medical Services, Sales & Client Relations Team, Policy Management Team, and Medical Providers Management Team.
- Ability to adapt and quickly learn the technical aspects of the job and offer system solutions or work-around where possible.
- Meet daily/monthly/quarterly performance target/output despite challenges and ad hoc assignments.
- Ability to action and complete ad hoc tasks at the request of Team Leader/Supervisor/Manager.
- Participate in coaching and mentoring new team members where appropriate and act as a new starter buddy if required.
- Participate in the enhancement of workflows and procedures, presentations, client visits, and visitor meetings.
**Minimum Requirements**:
- Arabic and English speaker.
- Degree Required
- Excellent customer service experience, medical or insurance background is a plus.
- Ability to work in a pressurized environment and produce accurate work within service level agreements.
- No issues working in 24/7 Operations even during weekends and holidays.
- Proficiency in verbal and written communication.
-
Trainee - Customer Care Advisor
8 months ago
UAE, United Arab Emirates Emirates NBD Full timeAs a Customer Care Advisor at Emirates NBD, your role is to Provide exceptional customer service, addressing inquiries and concerns, promoting banking products and services, and ensuring overall customer satisfaction while adhering to banking regulations and policies. To provide consistently an excellent service to all customers for their banking needs. The...
-
Customer Care Advisor
2 months ago
UAE, United Arab Emirates Emirates Islamic Full timeEmirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we...
-
Trainee - Customer Care Advisor
7 months ago
UAE, United Arab Emirates Emirates NBD Full time“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family” As a Customer Care Advisor at Emirates...
-
Trainee - Customer Care Advisor
3 months ago
UAE, United Arab Emirates Emirates NBD Full timeEmirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we...
-
HR Advisor
7 months ago
UAE, United Arab Emirates Crown Relocations Full time**Our Middle East operations currently has an opening for an HR Advisor.**: What is an HR Advisor to us Our Employee’s Experience is extremely important to us. As an HR Advisor, you will lead the efficient delivery of HR operations and services for our Middle East colleagues You will be part of Crown’s global HR team while business partnering with the...
-
Customer Care Advisor
9 months ago
UAE, United Arab Emirates Emirates NBD Full timeThe job holder is responsible for offering customers financial guidance, advising on suitable products and services, and assisting with their banking needs. The role requires the job holder to provide customers with information on financial products and services and also explore opportunities for cross-selling during customer interactions. The job holder...
-
Field Medical Advisor, UAE
7 months ago
UAE, United Arab Emirates BeiGene Full timeGeneral Description: BeiGene is a fully integrated global Biopharmaceutical company with more than 10.000 employees on 5 continents with locations in leading global innovation hubs. With the growth of BeiGene and its organization additional offices are currently in planning and preparation to increase its footprint worldwide. As a member of the...
-
Client Advisor
1 week ago
UAE, United Arab Emirates Tiffany & Co. Full time**The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Dubai Atlantis the Palm store as...
-
Beauty Advisor
7 months ago
UAE, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Personal Banking Advisor
2 days ago
UAE, United Arab Emirates Emirates Islamic Full time**Job Purpose**: - The Primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standards. - Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenues. - Identify customer needs and...
-
Service Advisor
7 months ago
UAE, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Sales & Service - UAE National
5 days ago
UAE, United Arab Emirates Al Rostamani Group Full timeEvery employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...
-
Country People Manager UAE
1 month ago
UAE, United Arab Emirates NOKIA Full time**NBS **provides services to the business groups to help us maintain economies of scale, reduce bureaucracy, increase flexibility, and create more value and impact for the business. Initially, NBS will focus on providing People, Finance, Sales, and Corporate related services to the business groups and corporate functions. They will be able to request...
-
Product Success Manager
7 months ago
UAE, United Arab Emirates Talent Pal Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Area Sales Manager
3 months ago
UAE, United Arab Emirates SKOV Full timeDo you want to be part of a successful team and develop SKOV’s business in ventilation and farm management systems for the poultry industry in MENA? Then we have the right job for you as Area Sales Manager. SKOV is the largest and most acknowledged partner in providing climate solutions, farm management, and digital value chain services for animal...
-
Area Sales Manager
3 months ago
UAE, United Arab Emirates SKOV Full timeDo you want to be part of a successful team and develop SKOV’s business in ventilation and farm management systems for the poultry industry in North Africa? Then we have the right job for you as Area Sales Manager. SKOV is the largest and most acknowledged partner in providing climate solutions, farm management, and digital value chain services for animal...
-
Technical Authority
3 days ago
UAE, United Arab Emirates Nomac Full timeFounded in 2009, and acquired by NOMAC in 2018, **NOMAC Maintenance Energy Services (NMES)** is the leading regional non-OEM service provider for the middle east region in terms of long-term contracted market share. Currently holding a portfolio of more than 14 Gigawatt of installed Power under LTSA, and with 12 Gigawatt more under development, NMES...
-
Audit & Assurance C&i Marketing & Communications..
7 months ago
UAE, United Arab Emirates Talent Pal Full time**Location** Abu Dhabi, Al Khobar, Amman, Amman, Amman - JDC, Bahrain, Doha, Dubai, Fujairah, Jeddah, Kuwait, Limassol, Manama, Muscat, Neom - Tabuk - Saudi Arabia, Nicosia, Ras Al-Khaimah, Riyadh, Sharjah **Audit & Assurance | Clients & Industries - Marketing & Communications - Manager** When you work for us, you commit to a career at one of the largest...