Trainer - Learning and Development - with UAE
2 weeks ago
Our client is looking for Trainer (Learning and Development Coordinator) based in Dubai.
**Industry : Telecom**
**Job purpose**:
The role exists to design creative learning methods and facilitate training for all Sales Channels and field sales personnel from development to end user information. To be a beacon of knowledge and the go to person for Retail & Distribution team Identify training gaps and lead in improving overall Sales Performance.
**Key Accountabilities**:
- Map out annual training plans / Calendar for Retail & Distribution team
- Design and develop training programs (outsourced and/or in-house)
- Select appropriate training methods or activities (e.g., simulations, mentoring, professional development classes)
- Market available training to employees and provide necessary information about sessions
- Conduct department-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Use known education principles and stay up to date on new training methods and techniques
- Design, prepare and order educational aids and materials.
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Supporting sales personnel on effective sales techniques for closing deals to maximise revenue to align with business objectives.
- Regular field visits to monitor and review salesperson performance and product knowledge.
- Gather feedback from trainers and trainees after each educational session.
- Partner with internal stakeholders and liaise with experts regarding instructional design
- Maintain course and training records.
- Manage and maintain in-house training facilities and equipment
- Research and recommend new training methods
**Requirements**:
**Education**
- Bachelors/ Masters Degree in relevant discipline
**Professional qualification**
- 5+ years previous experience in Retail, Sales, Customer service environments.
- 2+ years’ experience as a team leader, supervisor, or trainer.'
**- UAE Driver’s license mandatory.**
- Tech / Product background preferred.
- QA background.
- Previous interdepartmental exposure and experience.
- Additional training in ‘Train the Trainer’ programs is an advantage.
**Job Types**: Full-time, Permanent
**Salary**: AED10,200.00 per month
Application Question(s):
- Are you in Dubai?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Trainer for retail team: 3 years (preferred)
- Retail/ Sales Industry: 5 years (preferred)
License/Certification:
- UAE Driving License (preferred)
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