Patient Relations Officer

3 weeks ago

Sharjah, United Arab Emirates University Hospital Sharjah Full time
  • Actively participates in upholding and promoting the vision and culture of University Hospital-Sharjah (UHS).
  • Complies with all UHS policies and procedures and fire regulations.
  • Participates in all aspects of the International Accreditation program to assist UHS attain and maintain international accreditation standards.
  • Participates in commissioning assigned and associated areas.

Policy

  • Support the development of and gain a sound knowledge of policies and standards of the MD's job function to provide information, ideas and support on matters of concern to the MD.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.

Responsibilities
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Ensures adequate and efficient cover of staff, allocates and manages leaves within the department
  • Manages staff in an effective manner and ensures a supportive environment for a team members
  • Works closely with medical, nursing and other appropriate clinical, administrative and other staff and ensures the role and functions of the service are both understood easily accessible.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

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