Patient Relations Officer

4 weeks ago


Sharjah, United Arab Emirates University Hospital Sharjah Full time
  • Actively participates in upholdingand promoting the vision and culture of University Hospital-Sharjah(UHS).
  • Complies with all UHS policies andprocedures and fire regulations.
  • Participatesin all aspects of the International Accreditation program to assistUHS attain and maintain international accreditationstandards.
  • Participates in commissioningassigned and associatedareas.

Policy

  • Supportthe development of and gain a sound knowledge of policies andstandards of the MD's job function to provide information,ideas and support on matters of concern to theMD.
  • Coordinate communication between patients,family members, medical staff, administrative staff, or regulatoryagencies.
  • Interview patients or theirrepresentatives to identify problems relating tocare.
  • Maintain knowledge of community servicesand resources available to patients.

Responsibilities
  • Referpatients to appropriate health care services orresources.
  • Investigate and direct patientinquiries or complaints to appropriate medical staff members andfollow up to ensure satisfactoryresolution.
  • Explain policies, procedures, orservices to patients using medical or administrativeknowledge.
  • Read current literature, talk withcolleagues, continue education, or participate in professionalorganizations or conferences to keep abreast of developments in thefield.
  • Collect and report data on topics suchas patient encounters and inter-institutional problems, makingrecommendations for change whenappropriate.
  • Develop and distributenewsletters, brochures, or other printed materials to shareinformation with patients or medicalstaff.
  • Provide consultation or training tovolunteers or staff on topics such as guest relations,patients' rights, and medicalissues.
  • Ensures adequate and efficient cover ofstaff, allocates and manages leaves within thedepartment
  • Manages staff in an effective mannerand ensures a supportive environment for a teammembers
  • Works closely with medical, nursing andother appropriate clinical, administrative and other staff andensures the role and functions of the service are both understoodeasily accessible.
  • Identify and share research,recommendations, or other information regarding legal liabilities,risk management, or quality of care.



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