Support Service Executive

2 months ago


Sharjah, United Arab Emirates NMC Hospital Full time
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.


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    Managing a team of representativesoffering customer support.Overseeing thecustomer service process.Resolving customercomplaints brought to your attention.Creatingpolicies and procedures.Planning the trainingand standardization of servicedelivery.Selecting and hiring newstaff.Monitoring the work of individualrepresentatives and of the team.Conductingquality...


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