Collections Executive

3 weeks ago


Dubai, United Arab Emirates Al-Futtaim Automotive Full time
  • Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time
  • Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time
  • Preforming all the relevant collections activities before recommending for necessary legal action.
  • Attend and Answer queries from customers related to collections.
  • Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.
  • Negotiating and proposing re-payment plans according to the company policy.
  • Adhere to all Collection Procedures while protecting the interest and reputation of the organization.
  • Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log
  • Create & Maintain relationships with debtors, when possible, to avoid future issues.
  • Provide feedback to credit team on customer payment status/history when required.
  • Field visits to be performed on case-to-case basis when required.
  • Handling Corporate and retail customers including critical accounts.
  • Reconciling the customer’s accounts when required.

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