Product Support Officer

2 months ago


Dubai, United Arab Emirates Emirates Islamic Full time
  • The Job holder is primarily responsible for implementing the Compliance requirement of checks and controls on transactions for Wealth Management Products - Structured Products, Sukuks, Equities, Funds, Saving Plans etc.,
  • The job holder will be interacting mainly with the High Net Worth / Priority customers of the Bank, explaining key features and risks involved in certain products, and ensuring customers understand these risks before confirming go ahead.
  • Given the profile of customers typically involved, the job holder will also address customer queries and provide bespoke solutions as and when required during customer interactions.
  • The role requires communication skills, ability to learn about complex products and processes quickly, teamwork, responsibility, and ownership for issues, process know-how, and innovative problem-solving skills.

Key Results:

  • Implement callback policy for WM products
  • Compliance / Control
  • Effective handling of customer (Internal / external queries.

Qualifications

  • Post Graduate, preferably in business or finance related field.
  • 5 years+ experience in financial services industry with exposure to investment to takaful products and experience in customer communication and / or service.
  • Knowledge of investment and takaful products, e.g. sukuks, funds, equities, structured products etc.,
  • Excellent interpersonal and communication skills (both written & verbal).
  • Strong judgement skills and ability to handle client requests and / or complaints promptly.
  • Ability to work in partnership with key stakeholders.
  • Proficient in MS office.


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