Product Support

1 week ago


Dubai, Dubai, United Arab Emirates Greatdevelopers Full time

Product Support / Customer Success Support Manager/ 2-4Yrs - Feb, 24Obsessed with going out of your way to delight customers?Someone who can balance efficiency & speed, while building out sustainable processes?A dynamic communicator?Perfect.

Read onAbout CompanyWe are a dedicated team with significant IT experience who believe in toning down the complexity of business processes to improve performance and accelerate business productivity.

We are leaders in building SaaS enterprise solutions for corporates and work with enterprises in India, the USA, UK, Singapore, Australia, Dubai, Qatar.

We are currently operating from India and USA.Our flagship product is the de-facto standard for HRMS tool for SME segment.

We are happy to announce that we are growing and looking to hire some immense talent across various roles to increase our team base, and to cater to our growing requirements.

It's a fantastic opportunity for you, your friends, colleagues, and students.
Happy InterviewingJob Description This is a Work from Office job.
We are looking for Customer Success Champions,preferably with experience in IT, HR/ Payroll Software, ERP products.
Candidate would be responsible for talking to the customers and helping them with their queries regarding our software
Job Responsibilities/ KRAs
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Route/Assign tickets to the appropriatesupportgroup, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets Conducting product webinars for our clients.
Documenting support process and resourcesOther duties as required.
Handling team, reporting to Sr Management with stats.

Video/ In Person Interview - Domain knowledge + HR DiscussionsBoth the in-person rounds will be conducted on the same day for shortlisted candidates.

Results will be announced in a week's time. Excellent communication skills in English/ Hindi, with aneutralaccent.
Excellent written communication skills with email etiquette.
Should be customer-service oriented.

Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back-to-back calls Good to have:Any Indian regional languagePositive attitude - confident/ self-motivatedYou have already applied for this job with this account.

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates BOEING Full time

    Benefits:23 days plus UK public holidays and a Winter Break between Christmas and New Year (3-4 days)Company Incentive Plan (bonus)Pension Plan with up to 10% employer contributionShort Term Sickness: 100% pay for the first 26 weeksLong Term Sickness: 66.67% of annual salary from the 27th week6x annual salary life insuranceLearning Together Programme to...


  • Dubai, Dubai, United Arab Emirates Boeing Full time

    23 days plus UK public holidays and a Winter Break between Christmas and New Year (3-4 days) Company Incentive Plan ( bonus) Pension Plan with up to 10% employer contribution Short Term Sickness: 100% pay for the first 26 weeks Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Career Area: Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you become part of Caterpillar, you're not just joining a team, you're becoming part of a global community that values both the work we do and the relationships we build. We are creators, problem solvers, and visionaries shaping a better, more sustainable future...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about...


  • Dubai, Dubai, United Arab Emirates The Product House Full time

    ADMINISTRATIVE ASSISTANTTo assist the Business Operations Manager (BOM) and support the TPH team in their:Market Research Marketing Development needsResearch Primary task _ Update and calibratedata lists of clients inclusive of research of each individual offering of the client, using all online platforms available for the specific market Update and research...


  • Dubai, Dubai, United Arab Emirates PayTech Nexus Ltd Full time

    Term: 10 months- Location:Dubai, UAE- Experience requirement: 8 years- Scope: Portfolio management is the main requirement, with activation, spend build (domestic and cross border) and growing the portfolio. Product development, partnerships, sales will be a bonus.RolePlanning: Support in development and implementation of the new product development plan in...


  • Dubai, Dubai, United Arab Emirates Caterpillar Full time

    Career Area:Product SupportYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Career Area:Product SupportYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    EEMC Production Support Officer Jobs in Dubai | Emirates JobsFor More Top Organization Jobs Click HereDescription:Monitor, check and supervise the daily operation of Production, Materials & Tooling functional areas to ensure EEMC Production is supported by Initial provisioning and re-provisioning of Engine/Modules spares, tools and services and review...


  • Dubai, Dubai, United Arab Emirates HSBC Full time

    Requirements To be successful in this role, you should meet the following requirements: Highly motivated with a positive and proactive attitude who can operate without close supervision. Exhibit good communication and interpersonal skills to explain difficult technical information to various stakeholders. Team player with good project handling skills. Good...


  • Dubai, Dubai, United Arab Emirates HSBC Full time

    RequirementsTo be successful in this role, you should meet the following requirements: Highly motivated with a positive and proactive attitude who can operate without close supervision.Exhibit good communication and interpersonal skills to explain difficult technical information to various stakeholders.Team player with good project handling skills. Good...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    EEMC Production Support Officer Jobs in Dubai | Emirates JobsFor More Top Organization Jobs Click HereDescription:Monitor, check and supervise the daily operation of Production, Materials & Tooling functional areas to ensure EEMC Production is supported by Initial provisioning and re-provisioning of Engine/Modules spares, tools and services and review...


  • Dubai, Dubai, United Arab Emirates Business Support Services Full time

    Business Development Executive- Bodyshop Insurance Jobs In Dubai United Arab Emirates | Business Support ServicesFor More Top Organization Jobs Click HereDescription:To build and maintain good working relations with Fleet customer Managers and Insurance adjusters. To negotiate with Insurance Company representatives regarding Body repairs.Job Responsibilities...


  • Dubai, Dubai, United Arab Emirates Virtusa Full time

    Java Production Support Engineer Jobs In Dubai | VirtusaFor More Top Organization Jobs Click HereVirtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have...

  • IT Support

    1 week ago


    Dubai, Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    The OpportunityCNH Service is seeking for a IT SupportThe Responsibilities Provides IT technical support services to costumers who make purchases on our website and answers daily questions regarding the products. Knowledge with windows & Mac Operating system. Basic IT connectivity and troubleshooting. To provide technical support via TeamViewer to costumers....

  • IT Support

    1 week ago


    Dubai, Dubai, United Arab Emirates SMARTECH LLC Full time

    IT Technical Support job profileIT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organisation. IT Technical Support provide technical assistance and support to employees.In order to attract IT Technical Support that best matches your needs, it is very important to write a clear and precise IT...

  • IT Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time

    INOI is an international technology company founded by European telecom experts in 2016, with headquarters in Dubai.It specializes in developing modern mobile devices and offers a wide array of the latest smartphones, functional feature phones, and innovative tablets that incorporate advanced technology and stylish design protected by international and US...

  • IT Support

    1 week ago


    Dubai, Dubai, United Arab Emirates ThriveState Square Full time

    An IT Support professional makes sure that your company's computer software and hardware remains functional and accessible for all your employees. By creating IT support tickets and working to resolve them, Technicians reduce lost work time due to computer issues, increasing productivity and efficiency. The advice they provide can allow your team to fully...

  • IT Support

    1 week ago


    Dubai, Dubai, United Arab Emirates GOLDEN ARROW TAX CONSULTANT Full time

    Job Summary:Key Responsibilities:- Technical Support: Provide firstlevel contact and convey resolutions to user issues. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources.- Incident Management: Identify and diagnose issues and problems. Document events and problems and their resolution....

  • IT Support

    1 week ago


    Dubai, Dubai, United Arab Emirates INOI Global Mobile Phones LLC. Full time

    INOI is an international technology company founded by European telecom experts in 2016, with headquarters in Dubai.It specializes in developing modern mobile devices and offers a wide array of the latest smartphones, functional feature phones, and innovative tablets that incorporate advanced technology and stylish design protected by international and US...