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Assistant Floor Manager

3 months ago

Dubai, United Arab Emirates Solutions Leisure Group Full time

JOB TITLE:

Assistant Floor Manager

POSITION TYPE:

Full Time

REPORTING TO:

Floor Manager

OBJECTIVES:

  • To assist the Floor Manager in the organization and supervision of service on the Floor.
  • To assist the Floor Manager in preparing the Restaurant including all necessary miseenplace for service.
  • To be fully familiar with every dish on the menu and to provide explanations as requested.
  • To treat our guests like Superstars

DUTIES:

  • To follow our Cycle of Service at all times.
  • To ensure that the service is always performed in a professional manner and to the style as specified by the Floor Manager.
  • To supervise cleaning of the agreed designated areas in accordance with laiddown procedures morning /evening routines and hygiene requirements.
  • To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and within the time allocated.
  • To ensure dirty or damaged napkins are counted and exchanged for clean usable items.
  • To take responsibility for service in the designated area of the restaurant during the shift.
  • To assist the Floor Manager in the preparation and presentation of training programs briefings and SOPs.
  • To monitor sideboards and stations and ensure they are adequately stocked with replacement cutlery napkins or other established needs be they food or equipment.
  • To supervise the taking of customer orders by the waiters and ensure these are given to the appropriate person to execute.
  • To be totally familiar with the composition of all menu items.
  • To supervise the serving of food and beverages in accordance with laiddown standards but above all in a professional courteous manner.
  • To ensure that table maintenance is always respected and that our guests are always at ease and comfortable when sat down at the table.
  • To ensure that customers are correctly charged. Present the bill and take payment from the customer in accordance with the procedures of the establishment.
  • At all times to be aware of and practice good customer relations assisting the guest in any way which does not adversely affect other customers.
  • To redirect customer complaints to the restaurant manager / General manager.
  • To carry out onthejob training to ensure subordinate staff can carry out their duties effectively.
  • To be continually aware of and maintain the highest standards of personal hygiene and dress code.
  • To ensure that all subordinate staff adhere to and maintain the highest possible standards of personal hygiene and dress code.
  • To attend meetings and training courses as required.
  • To report any suspicious packages or parcels to management without delay.
  • To take part in any fire or evacuation drills and ensure complete familiarization with all exits including those normally used by customers as well as fire escapes.
  • To make sure all records for the floor department are always up to date at the start and end of the shift (including floor set up/breakdown checklists fire exit checks floor cleaning checklists etc.)
  • To lead by example and support your staff in every which way possible.
  • To prepare section allocations at the start of the shift.
  • To cover waiters sections when relieving them for breaks.
  • To touch every table and obtain feedback from each table and pass that on to Floor Manager/AGM/GM.
  • Carry out any other reasonable request asked by the management.

Remote Work :

No