Assistant Floor Manager
3 months ago
JOBTITLE:
Assistant FloorManager
POSITIONTYPE:
Full Time
REPORTING TO:
Floor Manager
OBJECTIVES:
- To assist the Floor Manager in the organizationand supervision of service on the Floor.
- To assist the Floor Manager in preparing theRestaurant including all necessary miseenplace for service.
- To be fully familiarwith every dish on the menu and to provide explanations asrequested.
- To treat our guests likeSuperstars
DUTIES:
- To follow our Cycleof Service at all times.
- To ensure that the service is always performedin a professional manner and to the style as specified by the FloorManager.
- To supervisecleaning of the agreed designated areas in accordance with laiddownprocedures morning /evening routines and hygiene requirements.
- To assist with mise enplace through distribution of tasks and to ensure the monitoringand completion of tasks is done properly and within the timeallocated.
- To ensuredirty or damaged napkins are counted and exchanged for clean usableitems.
- To takeresponsibility for service in the designated area of the restaurantduring the shift.
- Toassist the Floor Manager in the preparation and presentation oftraining programs briefings and SOPs.
- To monitor sideboards and stations and ensurethey are adequately stocked with replacement cutlery napkins orother established needs be they food or equipment.
- To supervise the takingof customer orders by the waiters and ensure these are given to theappropriate person to execute.
- To be totally familiar with the composition ofall menu items.
- Tosupervise the serving of food and beverages in accordance withlaiddown standards but above all in a professional courteousmanner.
- To ensure thattable maintenance is always respected and that our guests arealways at ease and comfortable when sat down at the table.
- To ensure that customersare correctly charged. Present the bill and take payment from thecustomer in accordance with the procedures of the establishment.
- At all times to be awareof and practice good customer relations assisting the guest in anyway which does not adversely affect other customers.
- To redirect customercomplaints to the restaurant manager / General manager.
- To carry out onthejobtraining to ensure subordinate staff can carry out their dutieseffectively.
- To becontinually aware of and maintain the highest standards of personalhygiene and dress code.
- To ensure that all subordinate staff adhere toand maintain the highest possible standards of personal hygiene anddress code.
- To attendmeetings and training courses as required.
- To report any suspicious packages or parcels tomanagement without delay.
- To take part in any fire or evacuation drillsand ensure complete familiarization with all exits including thosenormally used by customers as well as fire escapes.
- To make sure all recordsfor the floor department are always up to date at the start and endof the shift (including floor set up/breakdown checklists fire exitchecks floor cleaning checklists etc.)
- To lead by example and support your staff inevery which way possible.
- To prepare section allocations at the start ofthe shift.
- To coverwaiters sections when relieving them for breaks.
- To touch every table andobtain feedback from each table and pass that on to FloorManager/AGM/GM.
- Carryout any other reasonable request asked by themanagement.
Remote Work :
No
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