Customer Service Admin

3 weeks ago


Dubai, United Arab Emirates Caliberly Full time

We are hiring for a reputable company operating in the aviation industry. We are currently seeking a talented and experienced Customer Service / Admin Executive to join our team. The ideal candidate will have prior experience in the airlines aviation shipping or logistics industry.

Responsibilities:

  • Handle customer inquiries and provide timely and accurate assistance via phone email and inperson interactions.
  • Maintain a high level of professionalism and courtesy while addressing customer concerns and resolving issues effectively.
  • Coordinate with internal departments to ensure prompt resolution of customer queries and complaints.
  • Process customer orders bookings and reservations accurately and efficiently.
  • Assist in managing customer accounts including updating information processing payments and issuing invoices.
  • Prepare and maintain administrative documents reports and records as required.
  • Assist in organizing and coordinating meetings appointments and travel arrangements for management and staff.
  • Perform general administrative tasks including filing data entry and office organization.
  • Provide support to the management team as needed including conducting research and preparing presentations.
  • Uphold company policies and procedures related to customer service administration and data confidentiality.

Requirements:

  • Filipino nationality is preferred for this position.
  • Minimum of 2 years of experience in customer service and administrative roles preferably in the airlines aviation shipping or logistics industry.
  • Excellent communication skills in English both written and verbal. Knowledge of additional languages is a plus.
  • Strong customer service orientation with the ability to handle inquiries and resolve issues professionally and efficiently.
  • Proficiency in computer applications including Microsoft Office suite and customer relationship management (CRM) software.
  • Ability to multitask and prioritize tasks in a fastpaced environment while maintaining attention to detail.
  • Positive attitude proactive approach and willingness to learn and adapt to new challenges.
  • Strong organizational and time management skills with the ability to meet deadlines and work under pressure.
  • Bachelors degree or equivalent qualification in Business Administration Hospitality or a related field is preferred.

Remote Work :

No



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