Customer Service Admin
3 weeks ago
We are hiring for a reputable company operating in the aviation industry. We are currently seeking a talented and experienced Customer Service / Admin Executive to join our team. The ideal candidate will have prior experience in the airlines aviation shipping or logistics industry.
Responsibilities:
- Handle customer inquiries and provide timely and accurate assistance via phone email and inperson interactions.
- Maintain a high level of professionalism and courtesy while addressing customer concerns and resolving issues effectively.
- Coordinate with internal departments to ensure prompt resolution of customer queries and complaints.
- Process customer orders bookings and reservations accurately and efficiently.
- Assist in managing customer accounts including updating information processing payments and issuing invoices.
- Prepare and maintain administrative documents reports and records as required.
- Assist in organizing and coordinating meetings appointments and travel arrangements for management and staff.
- Perform general administrative tasks including filing data entry and office organization.
- Provide support to the management team as needed including conducting research and preparing presentations.
- Uphold company policies and procedures related to customer service administration and data confidentiality.
Requirements:
- Filipino nationality is preferred for this position.
- Minimum of 2 years of experience in customer service and administrative roles preferably in the airlines aviation shipping or logistics industry.
- Excellent communication skills in English both written and verbal. Knowledge of additional languages is a plus.
- Strong customer service orientation with the ability to handle inquiries and resolve issues professionally and efficiently.
- Proficiency in computer applications including Microsoft Office suite and customer relationship management (CRM) software.
- Ability to multitask and prioritize tasks in a fastpaced environment while maintaining attention to detail.
- Positive attitude proactive approach and willingness to learn and adapt to new challenges.
- Strong organizational and time management skills with the ability to meet deadlines and work under pressure.
- Bachelors degree or equivalent qualification in Business Administration Hospitality or a related field is preferred.
Remote Work :
No
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