Customer Service Admin

4 weeks ago


Dubai, United Arab Emirates Caliberly Full time

We are hiring for a reputable companyoperating in the aviation industry. We are currently seeking atalented and experienced Customer Service / Admin Executive to joinour team. The ideal candidate will have prior experience in theairlines aviation shipping or logisticsindustry.

Responsibilities:

  • Handlecustomer inquiries and provide timely and accurate assistance viaphone email and inperson interactions.
  • Maintaina high level of professionalism and courtesy while addressingcustomer concerns and resolving issueseffectively.
  • Coordinate with internaldepartments to ensure prompt resolution of customer queries andcomplaints.
  • Process customer orders bookingsand reservations accurately andefficiently.
  • Assist in managing customeraccounts including updating information processing payments andissuing invoices.
  • Prepare and maintainadministrative documents reports and records asrequired.
  • Assist in organizing and coordinatingmeetings appointments and travel arrangements for management andstaff.
  • Perform general administrative tasksincluding filing data entry and officeorganization.
  • Provide support to the managementteam as needed including conducting research and preparingpresentations.
  • Uphold company policies andprocedures related to customer service administration and dataconfidentiality.

Requirements:

  • Filipinonationality is preferred for thisposition.
  • Minimum of 2 years of experience incustomer service and administrative roles preferably in theairlines aviation shipping or logisticsindustry.
  • Excellent communication skills inEnglish both written and verbal. Knowledge of additional languagesis a plus.
  • Strong customer service orientationwith the ability to handle inquiries and resolve issuesprofessionally and efficiently.
  • Proficiency incomputer applications including Microsoft Office suite and customerrelationship management (CRM) software.
  • Abilityto multitask and prioritize tasks in a fastpaced environment whilemaintaining attention to detail.
  • Positiveattitude proactive approach and willingness to learn and adapt tonew challenges.
  • Strong organizational and timemanagement skills with the ability to meet deadlines and work underpressure.
  • Bachelors degree or equivalentqualification in Business Administration Hospitality or a relatedfield is preferred.

RemoteWork :

No



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