Client Support Manager

2 months ago

Dubai, United Arab Emirates Robert Walters Full time
Are you looking for a stimulating and dynamic job in the surrounding area of Markham? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you We are currently looking for a Billing Representative (AVICJP) for one of our clients.

What is in it for you:
Salary of 19,15$/h
6-month contract
Full-Time (37,5 hours per week)
Hybrid position - 2 days in the office
Monday to Friday (rotating shifts between 8 AM to 8 PM)
Dynamic and professional environment
Be part of a passionate and inclusive team

Responsibilities:
Provide excellent service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
Interpret and identify the customer s needs and respond appropriately and professionally.
Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
Take ownership of customer relations through service and commitment to follow through.

What you will need to succeed:
1-2 years experience in a contact center environment.
Excellent telephone manner and communication skills.
Must be flexible with respect to working hours needs.
Prior customer service experience in a similar role.
Bilingual French knowledge an asset.
Previous Customer Service experience preferably in a call center environment.
Ability to multi-task in a fast paced space.
Quick to adapt to an evolving surrounding.
Professional telephone/email talent and etiquette.
Proficiency in word processing, excel and various web-based programs/Windows applications.
Clear and concise supportive communication and interpersonal skills.
Analyze and resolve customer concerns (problem solving skills).
Attendance and punctuality is imperative.
Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Are you looking for a stimulating and dynamic job in Waterloo? If you would like to be part of a team that believes in your potential and part of a great company that will help you advance in your career, this is the job for you We are currently looking for two Scanning Clerks for one of our clients in the insurance industry. What is in it for you: Our client is in the TOP 100 Employers in Canada Salary of 16$/h Contract for 4 months Weekday, daytime schedule Dynamic and professional environment Responsibilities: Provide the Business Units electronic images on a timely basis Open, prepare, and sort mail received for digital imaging and processing Analyze the content of the documents to identify what Business area/work type it belongs to Apply the appropriate tracking methodology for specific mail streams and processes Perform document scanning responsibilities on high-speed scanners Troubleshoot imaging issues directed from Business Unit processing areas Provide the appropriate level of QC and excellent quality customer service and acts as a liaison between Office Services and the Business Unit customers Maintain a consistent workflow by setting priorities and working within tight deadlines to meet all Service Level Agreements, which in turn directly impact the ability of all Business Units to process their work What you will need to succeed: Experience operating office equipment and ability to trouble shoot minor hardware and software issues Excellent customer service skills and communication skills (verbal and written) Strong organizational and time management skills for a high volume, deadline-driven environment Critical attention to detail and accuracy and ability to recognize a wide variety of documents Works well independently as well as in a team environment Ability to manage fluctuating volumes of work and to set short term priorities Proven knowledge of all BU doc types, and forms recognition

  • Analyste Support Client

    2 weeks ago

    Dubai, Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full time

    L - DIVISION SUPPORT & SERVICES recrute:Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...

  • Analyste Support Client

    3 weeks ago

    Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full time

    L - DIVISION SUPPORT & SERVICES recrute: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...

  • Client Support Manager

    6 days ago

    Dubai, United Arab Emirates Adecco Full time

    **Client Support Manager** Find your next role with Adecco! We are the world's leading workforce solutions company, offering Flexible Placement, Permanent Placement, Executive Search, Emiratisation, Outsourcing and Volume Hiring Services Across All Sectors. One of the biggest private banking is looking for a Client Support Manager. This job posting is for...

  • Client Support Manager

    4 weeks ago

    dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention. Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients’ requirements. Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and credit....

  • Client Support Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention.Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients' requirements.Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and credit.Execute...

  • Client Support Manager

    2 months ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention.Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients’ requirements.Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and...

  • Client Support Manager

    4 weeks ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention.Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients’ requirements.Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and...

  • Client Support Manager

    2 months ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing andadvancing excellent service to clients to achieve clientretention.Partner with Client &Business Support in Head Office ensuring timely transactionprocessing and service delivery of clients’requirements.Understand client requirementsand assist RMs in maintenance of account relationships in terms oftrading and credit.Execute...

  • Client Support Manager

    4 weeks ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing andadvancing excellent service to clients to achieve clientretention.Partner with Client &Business Support in Head Office ensuring timely transactionprocessing and service delivery of clients’requirements.Understand client requirementsand assist RMs in maintenance of account relationships in terms oftrading and credit.Execute...

  • Client Support Manager · Dubai

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Client Support Manager Robert Walters · DubaiOver the last 38 years, Robert Walters has grown and so have our ambitions. We now employ over 4,200 talented staff across 31 countries. Businesses world-wide rely on us to find the very best specialist professionals to drive their business forward. Why? Because those same professionals trust us to manage their...

  • Director Client Support

    1 month ago

    dubai, United Arab Emirates International SOS Full time

    **********THIS ROLE IS BASED IN THE MIDDLE EAST *****************International SOS are currently recruiting for a Client Support Director who is responsible for managing interaction with a portfolio of existing key Chinese sites across locations/region/s, maintaining site client relationship and contact point, day to day escalations, finding solutions and...

  • Director Client Support

    2 weeks ago

    Dubai, Dubai, United Arab Emirates International SOS Full time

    **********THIS ROLE IS BASED IN THE MIDDLE EAST *****************International SOS are currently recruiting for a Client Support Director who is responsible for managing interaction with a portfolio of existing key Chinese sites across locations/region/s, maintaining site client relationship and contact point, day to day escalations, finding solutions and...

  • Client Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates PSI Services LLC Full time

    Job Category:Client Experience and Customer ServiceRequisition Number:CLIEN003495Apply nowFull-TimeRemote LocationsShowing 1 locationRemote, 00000, MYSDescription About the Role The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer...

  • Client Support Specialist

    4 weeks ago

    dubai, United Arab Emirates PSI Services LLC Full time

    Job Category:Client Experience and Customer ServiceRequisition Number:CLIEN003495Apply nowFull-TimeRemote LocationsShowing 1 locationRemote, 00000, MYSDescription About the Role The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer...

  • Client Support

    3 weeks ago

    Dubai, United Arab Emirates MMCE Full time

    ◆ Responsible for accepting customer service, providing customers with logistics tracking and inquiry, business consultation, abnormal route follow-up and other quality services; ◆ Responsible for internal business acceptance, information maintenance and support, statistical analysis and other services; ◆ Strictly keep the confidential business secrets...

  • Client Support Consultant

    2 months ago

    dubai, United Arab Emirates Dubai Limited Full time

    DescriptionPosition Overview: We are seeking a Client Support Consultant to join our team at (Company Name), an international financial consulting firm. The ideal candidate will be passionate about providing exceptional client service and support to our diverse clientele across various financial sectors. This role requires a strong understanding of financial...

  • Client Support Consultant

    4 weeks ago

    dubai, United Arab Emirates Dubai Limited Full time

    DescriptionPosition Overview: We are seeking a Client Support Consultant to join our team at (Company Name), an international financial consulting firm. The ideal candidate will be passionate about providing exceptional client service and support to our diverse clientele across various financial sectors. This role requires a strong understanding of financial...

  • Client Support Specialist

    2 months ago

    Dubai, United Arab Emirates Siemens Full time

      What will you do? Delivers legendary Client Support via phone, email and chat support to drive client retention. Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements. 

  • Program Manager | Program Manager Dubai

    1 month ago

    dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

  • Program Manager | Program Manager Dubai

    4 weeks ago

    dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...