Senior Agent Customer Service

4 weeks ago


Dubai, United Arab Emirates OKX Full time

What We Look For In You

  • A diploma in finance, customer service, or a related field.
  • A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
  • Excellent command of spoken and written Indonesian & English with multi-language skills would be a plus.
  • Ability to work independently in a fast-paced environment.
  • Willingly to work according to given schedule to support 24x7 operations.
  • Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
  • Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
  • Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
  • Quick learner: ability to ramp up quickly and act on feedback constructively.


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