Customer Service Agent

2 weeks ago


Dubai, United Arab Emirates LEO International HR Consultancy Full time

**About the job **Customer Service Agent**:
**Job location **:Head Office

**Reports To **:Head of Freight Forwarding

**Department**:Freight Forwarding Division**
**JOB PURPOSE** : The aim is to provide unique value of service in the market

**KEY RESPONSIBILITIES**
- Attend to telephone inquiries politely and professionally
- Ensure to have all customer related inquiries answered on time and personalized service and solution to meet customer satisfaction
- Prepare and forward inquiries to overseas associates whenever necessary to avoid any non-conformance with the client.
- Handle airfreight, sea freight, land transportation routing orders/shipments till job is finalized through communication with agents and keep clients well informed.
- Ensure adequate filing of agreed rates and documents in customer’s job file (Flotilla) for an easy access whenever required.
- Follow up operational requirements of clients with Operations Department and Transport Pool depending on the job scope.
- Ensure to note down any customer complaint and to be forwarded to the Cargo Manager and to the Management Representative.
- Check unbilled jobs by generating report from Flotilla.
- Follow-up outstanding invoices to customers

**Health, Safety & Environment Responsibility**

(**This is applicable to everybody in the organization)**
- Comply, implement and follow EHSMS requirement as per Abu Dhabi EHS center based on decree No.42-2009 / ISO 18001:2007
- Responsible for my own health and safety
- Take a responsibility to the employees that working under you
- Ensure workplace is safe and free of OHS hazards
- Report incident, injuries or any near misses to your direct line manager.
- Take an initiative actions if the EHS system been not followed or breached

**Work Interfaces **:CSSV to interact with counterparts, customers, and accounts managers.

**Educational and Technical Qualifications**
- Minimum Education: University Degree
- Competencies: - He should be familiar with all related shipping terms and IATA regulations.
- Certificates & Licenses:
**Language Skills **:Basic English communication skills with knowledge of a sub-continent Asian language.

**Years & Nature of Experience **:Work experience required: - 2 years of experience in the related field


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