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Receptionist Customer Service Agent
4 weeks ago
We are currently seeking to hire an individual for the position of Front Desk Officer and Senior Administrative Assistant.
Customer Service:
- Assisting customers with modifying or canceling their travel arrangements, such as flight changes, hotel reservations, car rentals, or additional services.
- Resolving customer complaints and issues promptly and effectively, ensuring customer satisfaction and retention.
- Collaborating with other departments, such as reservations, operations, or sales, to address customer needs and provide appropriate solutions.
- Processing customer payments, refunds, and billing inquiries accurately and efficiently.
- Offering personalized recommendations and suggestions for travel options, itineraries, attractions, and activities based on customer preferences.
- Maintaining a high level of professionalism, friendliness, and empathy in all customer interactions.
Qualifications:
- Previous experience in customer service, preferably in the travel industry.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
- Strong problem-solving skills, with the ability to resolve customer issues in a timely and satisfactory manner.
- Exceptional customer service skills, with a focus on delivering a positive customer experience.
- Proficiency in using computer systems, reservation software, and online travel platforms.
- Prior work experience in Travel agency is must.
- Diploma in Air Ticketing & IATA is added advantage.
**Should have basic knowledge of Ticketing & Holiday packages creation portals like Amadeus, GDS, Gallileo & Sabre etc.**
**Salary**: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- customer service: 1 year (preferred)
- Receptionist: 1 year (required)
- Ticketing Agent: 1 year (required)
License/Certification:
- IATA oR Ait Ticketing & Holiday Reservation (required)
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