Receptionist Customer Service Agent

4 weeks ago


Dubai, United Arab Emirates Holidays Island Tours & Travel LLC Full time

We are currently seeking to hire an individual for the position of Front Desk Officer and Senior Administrative Assistant.

Customer Service:

- Assisting customers with modifying or canceling their travel arrangements, such as flight changes, hotel reservations, car rentals, or additional services.
- Resolving customer complaints and issues promptly and effectively, ensuring customer satisfaction and retention.
- Collaborating with other departments, such as reservations, operations, or sales, to address customer needs and provide appropriate solutions.
- Processing customer payments, refunds, and billing inquiries accurately and efficiently.
- Offering personalized recommendations and suggestions for travel options, itineraries, attractions, and activities based on customer preferences.
- Maintaining a high level of professionalism, friendliness, and empathy in all customer interactions.

Qualifications:

- Previous experience in customer service, preferably in the travel industry.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
- Strong problem-solving skills, with the ability to resolve customer issues in a timely and satisfactory manner.
- Exceptional customer service skills, with a focus on delivering a positive customer experience.
- Proficiency in using computer systems, reservation software, and online travel platforms.
- Prior work experience in Travel agency is must.
- Diploma in Air Ticketing & IATA is added advantage.

**Should have basic knowledge of Ticketing & Holiday packages creation portals like Amadeus, GDS, Gallileo & Sabre etc.**

**Salary**: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- customer service: 1 year (preferred)
- Receptionist: 1 year (required)
- Ticketing Agent: 1 year (required)

License/Certification:

- IATA oR Ait Ticketing & Holiday Reservation (required)



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