Customer Success Manager AI amp Legal Tech

2 weeks ago

Dubai, United Arab Emirates Precision Hire Solution Full time

Customer Success Manager AI & Legal Tech

Thomson Reuters is the global market leader in Content Driven AI Technology solutions. We empower professionals within law firms corporates governments and academic institutions with intelligent data AI and software solutions that help in making confident decisions and reinventing the way they do their work.

Thomson Reuters is looking for Customer Success Manager AI & Legal Tech based in Dubai to join our Thomson Reuters MENA.

About The Role:

  • Become an expert in CoCounsel generative AI software and work closely with law firms and corporate legal teams to understand their use cases and pain points;
  • Build trusted relationships with key stakeholders at all levels within targeted prospects and existing clients;
  • Support deal close by overseeing the establishment and successful administration of Proofs of Concept and facilitated trials (including oversight of entitlement configuration user briefings training and support);
  • Postsale oversee client setup and onboarding (including entitlement and training) and regularly engage with clients to identify new use cases and implement strategies to expand their return on investment from CoCounsel / Gen AI;
  • Capture and communicate voice of the customer to relevant TR functions including leadership strategy sales proposition presales customer success marketing and product teams;
  • Coordinate resolution of product and other issues impacting customers successful use of CoCounsel;
  • Prepare and deliver project presentations and project status reports to prospects and clients.

About You:

  • Growth mindset embrace change challenges & diverse perspectives
  • Continuous learner ability to learn new technologies quickly
  • Cross collaboration experience working across different functions and successful stakeholder engagement
  • Client focused customer engagement skills
  • Creative and resourceful problemsolving skills
  • Ability to work independently in a dynamic fastpaced environment
  • Excellent presenter and communicator who is articulate passionate and knowledgeable
  • Exceptional attention to detail and highly organized
  • Enthusiasm and commitment to outcomes
  • Adaptive and Self starter who shows initiative
  • Law degree is strongly preferred but not required
  • 3 years working with or for a Corporate Legal Department or large top tier law firm preferably in a practice innovation or knowledge management department is required
  • Experience selling or supporting software solutions

#LIKL1

Whats in it For You


You will join our inclusive culture of worldclass talent where we are committed to your personal and professional growth through:

  • Hybrid Work Model: Weve adopted a flexible hybrid working environment (23 days a week in the office depending on the role) for our officebased roles while delivering a seamless experience that is digitally and physically connected

  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for worklife balance: flexible vacation two companywide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year 4 of those weeks can be out of the country and the remaining in the country Headspace app subscription; retirement savings tuition reimbursement and employee incentive programs; resources for mental physical and financial wellbeing.

  • Culture: Globally recognized and awardwinning reputation for equality diversity and inclusion flexibility worklife balance and more.

  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects crosscompany; Ten Thousand Coffees Thomson Reuters caf networking.

  • Social Impact: Ten employeedriven Business Resource Groups; two paid volunteer days annually; Environmental Social and Governance (ESG) initiatives for local and global impact.

  • Purpose Driven Work: We have a superpower that weve never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.


Do you want to be part of a team helping reinvent the way knowledge professionals work How about a team that works every day to create a more transparent just and inclusive future At Thomson Reuters weve been doing just that for almost 160 years. Our industryleading products and services include highly specialized informationenabled software and tools for legal tax accounting and compliance professionals combined with the worlds most global news services Reuters. We help these professionals do their jobs better creating more time for them to focus on the things that matter most: advising advocating negotiating governing and informing.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

Accessibility

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drugfree workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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