Guest Relations Executive

2 weeks ago


Dubai, United Arab Emirates JUMEIRAH Full time

About the Job:

An opportunity has arisen for a Guest Relations Executive to join Shimmers Restaurant. The main duties and responsibilities of this role:

  • Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome.
  • Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc. for guests according to the Restaurant Reservations SOP.
  • Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings.
  • Greet guests and escorts them to tables. Shares their names to relevant service staff immediately after seating. Match the pace of the table and present the menus after each guest is comfortably seated.
  • Must familiarize with the menu and signature dishes to answer guests’ queries associated with it. Wait for the right moment to describe the Chef specials/festive specialties. Recommend food choices with drinks in accordance with guest’s passion for food and beverage.
  • Anticipate guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information thus delivering a hospitality experience that goes above and beyond keeping in mind Heart of Jumeirah standards. Inform staff on next shift about special needs or as necessary.
  • Maintain knowledge of all in-house services, theme of the destination dining as well as local information and must be able to assist guests as per their enquiries.
  • Responsible for the collection and input of any relevant guest history in profile & all guest source data with utmost accuracy (in-house, residents, outside tourist, BU) and consolidate per shift.
  • Assist in recording inventories/ stock-takes as required.
  • Answer telephone within 3 rings using the Standard script professionally and politely.



About you:

  • 1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining /Destination Dining.
  • Proficient in English.
  • Knowledge of Microsoft Office and Micros.
  • Additional language would be an advantage.
  • Knowledge of LQA / Forbes standards is preferred.


  • Dubai, United Arab Emirates Hilton Full time

    At Hilton Dubai Palm Jumeirah, a Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...


  • Dubai, United Arab Emirates Recruit for Africa Full time

    **Guest Relations Executive | Dubai | Luxury Hotel**: We are looking for an experienced **GUEST RELATIONS EXECUTIVE** to join the team of a well-known luxury hotel in Dubai. The resort is popular with tourists as well as local guests and offers beautiful facilities to relax and enjoy incredible food. **Main duties of this job**: - To meet and greet...


  • Dubai, United Arab Emirates ZAPBED VACATION HOMES RENTAL LLC Full time

    Job Summary: We are seeking a Guest Relations Executive to join our team and provide exceptional customer service to our guests. The Guest Relations Executive will be responsible for ensuring that guests have an enjoyable experience by anticipating their needs and resolving any issues that may arise during their stay. This role requires excellent...


  • Dubai, United Arab Emirates Far Middle-East Knitting & Newtex Ind. Ltd. Full time

    **Responsibilities for guest relations executive** - Maintains a full awareness of restaurant layout and table plans in order to maximize potential covers and sittings - Promptly and professionally greets and seats customers wishing to dine - Maintains an effective reservation system to maximize the potential number of covers and to meet customers required...


  • Dubai, United Arab Emirates Recruit for Africa Full time

    **Guest Relations Executive | Dubai | All-Inclusive Beachfront Destination**: Nestled along the pristine shorelines of Dubai, we are a luxurious 5-star all-inclusive beachfront destination that offers unparalleled experiences to our guests. Our commitment to excellence and personalized service has made us a sought-after haven for travelers seeking both...


  • Dubai, United Arab Emirates The Smart Concierge Full time

    **Guest Relations Executive** **Company description** The Smart Concierge is the UAE's short-term rental operator specializing in high end residential accommodation for holiday makers and corporate travelers. As part of our expansion, we are looking for **Guest Relations Executive **to oversee customer experiences in our holiday homes. **Job...


  • Dubai, United Arab Emirates K Four Technical Services LLC Full time

    Job Title: Guest Relations Executive Job Summary: **Responsibilities**: - Building a rapport with guests by providing personalized service and attention to their needs - Assisting guests with check-in and check-out procedures - Providing information about the property's facilities, services, and nearby attractions - Collaborating with other departments to...


  • Dubai, United Arab Emirates Aparts AE Vacation Homes Rental Full time

    Aparts AE Vacation Homes Rental is a company specializing in Holiday Homes operations in Dubai. We are committed to providing exceptional guest experiences and high-quality service. As part of our continued growth, we are seeking a dedicated Guest Relations Professional to join our team. **Position Title**: Guest Relations Executive **Location**: Dubai...


  • Dubai, United Arab Emirates Holiday Home Full time

    A Guest Relations Executive is responsible for welcoming and assisting guests during their check-in and check-out process. This role involves ensuring a smooth and efficient check-in experience, addressing any inquiries or concerns, providing information about the facility's amenities and services, and helping guests feel comfortable and valued....


  • Dubai, United Arab Emirates Hyatt Place DubaiJumeirah Full time

    Summary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...


  • Dubai, United Arab Emirates Kennedy Property Full time

    **The Company**: Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes. **Responsibilities**: - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming...


  • Dubai, United Arab Emirates Kennedy Property Full time

    **The Company**: Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes. **Responsibilities**: - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming...


  • Dubai, United Arab Emirates LUXE STAY VACATION HOMES RENTAL CO. L.L.C Full time

    LUXE Vacation Homes is a property management company based in Dubai, specializing in the provision of short-term vacation rental solutions. With a foundation rooted in German precision and a deep understanding of the local market, LUXE stands out for its commitment to operational excellence and service quality. We are currently seeking a skilled and...


  • Dubai, United Arab Emirates Kennedy Property Full time

    **The Company**: Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes. **Responsibilities**: - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming...


  • Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    We are looking for **Guest Relation Executive with Hotel experience** to join our Group. Interested applicants may send their updated CV with recent photo. Only shortlisted applicants will be contacted by HR Department. **Responsibilities and Duties**: Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information...


  • Dubai, United Arab Emirates Apt Resources Full time

    **GUEST RELATION EXECUTIVE**: **Job ID **:1576 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,000.00 - 3,000.00 **Other Benefits **:Full hotel benefits **GCC Driving License **:No **Description: - Canddates should have relevant experience in the Hotel


  • Dubai, United Arab Emirates voco Bonnington Hotel Full time

    **JOB AIM**: To initiate intentional guest interactions by welcoming each guest in a sophisticated manner. To escort or direct every guest passing through the lobby to the location he/she is looking for. Improve service quality in the lobby by adhering core values. **Accountabilities**: - To welcome each guest in a sophisticated manner - To address every...


  • Dubai, United Arab Emirates Danube home Full time

    Guest Relation Executive Location: Bahrain - 1. Meet and greet customers. - 2. Connecting the customers to the correct departments/personals. - 3. Maintaining employee and department directories. - 4. Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs. - 5. Any assignment in line with your...


  • Dubai, United Arab Emirates Daniels Holiday Homes Rental LLC Full time

    We’re looking for a bright and enthusiastic individual to join our team and warmly welcome our guests. For us at Daniels Holiday Homes, the Guest Relations Executive (GRE) is at the forefront of customer service. The GRE should always arrive in advance of guests, checking the property to ensure that Daniels Holiday Homes high standards are met. When our...


  • Dubai, United Arab Emirates One&Only One Za’abeel Full time

    Guest relation Executive, Arrazuna (8950) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to...