Training Manager
1 week ago
Job Description
Essential Functions/Core Responsibilities:
- Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
- Oversee new hire, continuing education, program specific training, and other training as needed by the business
- Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.
- Develop and cultivate partnership with operations, other business units, resource units, and clients
- Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
- Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
- Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student
- progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Attends in WBR, MBR and QBR
Candidate Profile/Hiring Requirement:
- Bachelor's Degree in related field from a four-year college or university
- At least 3-5 years of Training experience in a BPO setting is a MUST
- At least 2-3 managerial experience in Training is a MUST
- Willing to work in Glorietta 5, Makati
- Proficient in Microsoft Office
- Ability to multitask and meet timelines on deliverables
- Detail-oriented
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