Team Lead PRO Desk/HR Admin

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Terracotta Outsourcing Full time
Job Description: Lead PRO Desk/HR Admin.
Location:

Abu Dhabi, United Arab Emirates
Position Overview:
Will be responsible for managing and supervising a team of Public Relations Officers (PROs) and Typists. This position requires distributing work evenly, overseeing day-to-day operations, ensuring that tasks are completed efficiently and within deadlines, and managing escalations as necessary.
Key Responsibilities:
Team Supervision & Management:

Supervise PRO personnel across various locations in the UAE.
Oversee a team of Typists based at the corporate head office.
Allocate tasks and ensure the proper distribution of work among team members based on workload and priorities.
Monitor team performance and ensure that all work is carried out efficiently, accurately, and within set deadlines.
Task Coordination & Escalation Management:

Handle and prioritize the flow of tasks to ensure all client requirements, both internal and external, deadlines are met.
Act as the first point of escalation for any issues or challenges faced by the PROs or Typists.
Resolve problems related to work tasks, office logistics, or customer queries in a timely manner.
Maintain a systematic approach to manage tasks, from daily reporting to resolving any conflicts or complications.
PRO Desk & Typist Responsibilities:

Oversee all PRO-related activities including documentation, permits, visa processing, government liaison, and legal paperwork.
Ensure that Typists maintain accurate and up-to-date records, documentation, and databases.
Ensure the quality and accuracy of all correspondence and reports generated by the Typists.
Collaborate with the PRO team to ensure smooth coordination between government authorities and clients.
Training & Development:

Mentor and guide PROs and Typists to enhance their skills and knowledge of their respective roles.
Conduct training sessions to ensure team members are up to date with regulations, procedures, and best practices in administrative and PRO-related work.
Foster a culture of continuous improvement and teamwork.
Performance Monitoring & Compliance:

Evaluate the performance of each team member and provide constructive feedback.
Ensure all team members adhere to company policies and compliance standards.
Implement best practices and ensure the team's output is of the highest quality.
Administrative Support:

Assist with and manage various HR administrative tasks.
Manage and organize office paperwork, communication, and documentation for easy access and retrieval.
Skills & Qualifications:
Minimum of 7-10 years of experience in administration (PRO), with at least 2 years in a supervisory role managing a team of PROs and/or Typists.
Experience in managing and supervising teams across multiple locations is a plus.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Knowledge of PRO-related services and administrative processes in the UAE.
Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
Proficiency in both English and Arabic (written and spoken) is highly preferred.
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