CAFM / iWMS Application Consultant

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Virtual IT Full time
Company Profile
Virtual IT is an Information Technology Solutions and Services organization. Our objective is to deliver state of the art application solutions that connect buildings, people and processes, by eliminating data silos and aligning solutions into one shared information platform, empowering all building stakeholders with actionable and meaningful insights.
Virtual IT is a Planon Software ( partner, providing Computer Aided Facility Management (CAFM) / integrated Workplace Management (iWMS) and Facility Services Business Solution (FSBS) software applications with presence in UAE, KSA, Qatar and Cyprus.
Job Description
We are seeking to employ innovative, creative and enthusiastic individuals who will join our team of software application consultants. The position will involve the provision of installation, implementation, parameterization, training and support services for our CAFM / iWMS / FSBS solutions covering mainly our KSA customers. Positions are open for our Dubai and KSA offices. The position will also entail pre-sale and post-sale support.
Responsibilities
Meet with customers, analyse and document their business requirements
Collaborate with other consultants to establish and promote implementation best practices
Estimate work required and work with the project manager to plan resource allocation
Implement and parameterize our solutions based on customer-related industry
Setup processes and data structure related to Property, Space, Asset, Maintenance and Energy Management
Identify and recommend product parameterization, enhancements or work-around solutions
Follow up on project tasks and escalate matters promptly to project lead / project manager
Develop custom reports and KPIs according to customer requirements
Produce supporting documentation and train customers on the implemented software application
Provide customer on-site and remote support for onboarding and ongoing accounts
Pre-Sale support, including preparing and presenting application demos
Data migration using ETL methodology mostly with SQL databases and Excel
Developing interfaces with ERP, BMS and other third-party applications
Qualifications
College or University degree related to Computer Science / MIS / Facilities Management / Engineering
Good understanding and experience of related Real Estate, Space Management and FM Business Processes
Previous experience in implementing SaaS or on-prem application software solutions
Experience in either Asset Management, CAFM / iWMS, ERP, CRM or other related applications
Ability to analyse and document customer requirements
Ability to understand and design workflow process diagrams
Ability to train customers and demonstrate the functionality of the system
Experience in development of reports, dashboards and KPIs using tools such as Power BI and Crystal Reports
High proficiency in MS Office Suite including Visio
Experience in implementing, supporting and developing under an MS SQL Server environment
JasperReports and Java-based knowledge and experience
Experience in IoT infrastructure and Sustainability related projects will be considered an advantage
Excellent customer service and client management skills
Self-motivated, comfortable working independently and taking initiative
Excellent verbal and written communication in Arabic and English
The remuneration package will be based on the experience and compliance of the candidate in the above Duties and Qualifications.
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