CAFM / iWMS Application Consultant
4 days ago
Virtual IT is an Information Technology Solutions and Services organization. Our objective is to deliver state of the art application solutions that connect buildings, people and processes, by eliminating data silos and aligning solutions into one shared information platform, empowering all building stakeholders with actionable and meaningful insights.
Virtual IT is a Planon Software ( partner, providing Computer Aided Facility Management (CAFM) / integrated Workplace Management (iWMS) and Facility Services Business Solution (FSBS) software applications with presence in UAE, KSA, Qatar and Cyprus.
Job Description
We are seeking to employ innovative, creative and enthusiastic individuals who will join our team of software application consultants. The position will involve the provision of installation, implementation, parameterization, training and support services for our CAFM / iWMS / FSBS solutions covering mainly our KSA customers. Positions are open for our Dubai and KSA offices. The position will also entail pre-sale and post-sale support.
Responsibilities
Meet with customers, analyse and document their business requirements
Collaborate with other consultants to establish and promote implementation best practices
Estimate work required and work with the project manager to plan resource allocation
Implement and parameterize our solutions based on customer-related industry
Setup processes and data structure related to Property, Space, Asset, Maintenance and Energy Management
Identify and recommend product parameterization, enhancements or work-around solutions
Follow up on project tasks and escalate matters promptly to project lead / project manager
Develop custom reports and KPIs according to customer requirements
Produce supporting documentation and train customers on the implemented software application
Provide customer on-site and remote support for onboarding and ongoing accounts
Pre-Sale support, including preparing and presenting application demos
Data migration using ETL methodology mostly with SQL databases and Excel
Developing interfaces with ERP, BMS and other third-party applications
Qualifications
College or University degree related to Computer Science / MIS / Facilities Management / Engineering
Good understanding and experience of related Real Estate, Space Management and FM Business Processes
Previous experience in implementing SaaS or on-prem application software solutions
Experience in either Asset Management, CAFM / iWMS, ERP, CRM or other related applications
Ability to analyse and document customer requirements
Ability to understand and design workflow process diagrams
Ability to train customers and demonstrate the functionality of the system
Experience in development of reports, dashboards and KPIs using tools such as Power BI and Crystal Reports
High proficiency in MS Office Suite including Visio
Experience in implementing, supporting and developing under an MS SQL Server environment
JasperReports and Java-based knowledge and experience
Experience in IoT infrastructure and Sustainability related projects will be considered an advantage
Excellent customer service and client management skills
Self-motivated, comfortable working independently and taking initiative
Excellent verbal and written communication in Arabic and English
The remuneration package will be based on the experience and compliance of the candidate in the above Duties and Qualifications.
#J-18808-Ljbffr
-
Administrative Support Specialist
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Phoeniix Consultant Full timeAbout Phoeniix ConsultantWe are a leading consulting firm seeking an experienced Administrative Support Specialist to join our team.Job DescriptionThe Customer Service Liaison will be responsible for responding to customer inquiries via phone and email, managing general filing and work orders, and facilitating communication between cross-functional teams...
-
Office Operations Coordinator
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Phoeniix Consultant Full timeJob Title: Business Administration AssistantWe are a dynamic consulting firm seeking a talented Business Administration Assistant to join our team in providing administrative support and services.Duties and ResponsibilitiesProvide exceptional customer service and support to clients and colleagues.Manage and maintain accurate and up-to-date records and...
-
Customer Service Liaison
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Phoeniix Consultant Full timePhoeniix Consultant Job OpportunityWe are seeking a highly skilled Office Operations Coordinator to join our team in providing exceptional customer service and administrative support.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Manage and maintain accurate and up-to-date records and...
-
Application Engineer
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Carrier Global Corporation Full timeCountry: United Arab EmiratesLocation: UTS Carrier - Abu Dhabi officeWhy Carrier?Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new...
-
Application Engineer
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Carrier Refrigeration Full timeCountry:United Arab EmiratesLocation:UTS Carrier - Abu Dhabi officeWhy Carrier?Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new...
-
Application Engineer
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Michael Page Full timeJob description / RoleEmployment: Full TimeAn Application Engineer - will be reading specifications and tenders and will need to discuss the same in factory to quote with the needed upgrades as per specification of tender .Client DetailsGlobal leader in the Equipment spaceDescription1Tender & Project Studies* Analyze technical specifications and client...
-
Application Security Engineer
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates CENSUS SA Full timeAbout CENSUSCENSUS is an internationally acclaimed Cybersecurity services provider. We support the needs of multiple industries, providing IT and OT security services to public and private organizations around the world, ranging from financial institutions and critical infrastructure to automotive and secure communications, including Fortune 500 companies....
-
Digital Applications Manager
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Workforce Solutions Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Transguard Workforce SolutionsTalent Consultant | Cross-Functional Recruitment Specialist | Corporate Hiring | HR | MBATransguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region...
-
Help Desk Operations Lead
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeAbout the RoleWe are seeking a highly motivated Customer Support Supervisor to join our team at United Arab Emirates University. The successful candidate will be responsible for overseeing the development and implementation of effective help desk operations, including analyzing performance metrics, identifying areas for improvement, and devising solutions to...
-
Customer Support Supervisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeKey ResponsibilitiesThe Customer Support Supervisor will be responsible for leading a team of help desk staff to ensure efficient request handling and escalation, developing and implementing policies and procedures to ensure high levels of productivity and quality, providing training and support to help desk staff to maintain high levels of productivity and...
-
Service Delivery Manager
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeJob OverviewUnited Arab Emirates University is seeking a highly skilled Service Delivery Manager to oversee the development and implementation of effective help desk operations. The successful candidate will be responsible for analyzing performance metrics, identifying areas for improvement, and devising solutions to enhance customer satisfaction.Main...
-
Consultant, Management Consulting
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Teneo Full timeBachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob Description:What You'll Do:Working closely with project leaders to help address specific client challenges or questions within the broader context of an engagementUsing a hypothesis-driven approach to develop and test insights for our clients, including...
-
Workers Asst Supervisor
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeJob Description Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Oversee the development, implementation, and administration of help desk staff training procedures and policies. Provide refresher training on software...
-
Workers Asst Supervisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeJob DescriptionAnalyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.Oversee the development, implementation, and administration of help desk staff training procedures and policies.Provide refresher training on software...
-
Oracle Fusion Applications Expert
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Trans Skills Group Full timeOur Ideal CandidateWe're looking for an individual who is passionate about delivering exceptional results and has a strong background in Oracle Cloud Fusion modules. As an Oracle Fusion Applications Expert, you'll have the opportunity to work on complex IT projects, gather and document business requirements, and provide hands-on functional & configuration...
-
Automated Application Delivery Professional
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bricks Full timeDelivering Innovative SolutionsAs a Maximo Consultant at Bricks, you will play a critical role in delivering cutting-edge solutions that drive business growth. Our team is responsible for delivering Automated Applications to internal units, and we are seeking an experienced professional to join us.Key Responsibilities:Delivery of Maximo Automated...
-
Performance Improvement Coordinator
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeWhat We OfferAs a Customer Support Supervisor at United Arab Emirates University, you will have the opportunity to work in a dynamic and supportive team environment, where you will be responsible for leading a team of help desk staff to ensure efficient request handling and escalation, developing and implementing policies and procedures to ensure high levels...
-
Senior Account Manager Applications
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates STRAGO International Full timeBachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionSTRAGO International is a global consultancy specializing in talent acquisition and workforce solutions, focusing on engineering and technology talent. We connect top professionals with transformative opportunities worldwide, supporting a variety of...
-
Junior Consultant
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dornier Group GmbH Full timeThe Dornier Group stands for innovative projects and exciting challenges and is a competent and reliable partner for complex consulting projects and demanding engineering services in a national and international environment. We bundle our expertise in the five Business units Power and Heat, Nuclear Services, Renewables as well as Mobility and Water.For the...
-
Senior Consultant
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Grant Thornton International Ltd Full timeSenior Consultant - Business Risk Services (Internal Audit - Engineering Background)Join to apply for the Senior Consultant - Business Risk Services (Internal Audit - Engineering Background) role at Grant Thornton - UAE.We're a large and growing professional services firm that still feels like a community. We employ over 750 people across the UAE and are...