Assistant Manager Client Services
6 days ago
Job Purpose
A private company in Sharjah Media City managing the functions of freezones is currently looking to hire an "Assistant Manager Client support". The salary ranges between AED. 10,000 – AED. 12,000. Please note, Only applicants with prior Team management experience will be considered. The Assistant Manager, Applicant Support, ensures a smooth application process by managing client inquiries, document coordination, offshore team supervision, and compliance. This role optimizes team performance, resolves client concerns, and ensures seamless application progress.
Key Responsibilities
- Client Assistance: Guide clients through applications, immigration services, visa processing, and license amendments.
- Document Coordination: Ensure timely submission and compliance of required documents.
- Offshore Team Supervision: Oversee offshore teams, address escalations, and manage complex applications.
- Application Management: Monitor follow-ups and ensure smooth application transitions.
- Leadership Support: Assist senior leadership in daily operations and client issue resolution.
- KPI Management: Track offshore team performance and implement efficiency strategies.
- Process Compliance: Ensure adherence to business rules, licensing regulations, and company policies.
- Error Analysis & Reporting: Identify process errors, analyze trends, and recommend improvements.
- ID Verification: Schedule and guide offshore teams for virtual ID verification.
- Email & Inquiry Management: Ensure timely responses to client and internal communications.
- Application Guidance: Lead the team in assisting clients with portal applications.
Qualifications & Experience
- Education: Bachelor's degree (Master's preferred).
- Experience: 3-5 years in client service management within the UAE.
- Skills: CRM proficiency, communication, leadership, problem-solving, and compliance management.
- Languages: Arabic (Mandatory) & English.
- Only applicants with team management experience will be considered.
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