Spa Therapist

1 week ago

Dubai, Dubai, United Arab Emirates Kerzner International Full time

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.

About The Role


• To provide holistic treatments, including massages, facials, body treatments, and other well-being treatments, to enhance the guest experience.

• Ensures professional and consistent SPA services according to the Leading Quality Assurance (LQA) assessment the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.

• Ensuring the Spa complies with all required standards specified and mandated by the leading quality assurance assessment.

• Drive revenue daily to ensure daily, monthly & yearly targets are met and exceeded.

Key Duties And Responsibilities


• To report for duty punctually wearing the correct uniform and name badge, following good hygiene habits at all times, and holding impeccable personal grooming as per The Bab Al Shams Hotel Standards.

• Perform professional services according to standards with attention to detail and in a prompt timely manner.

• Performs all types of Spa & Wellness treatments available in the Spa.

• Welcomes the guests/clients to the SPA and engages them in conversation to determine the services that they need.

• Advise guests of spa service programs, treatments, and products available at the spa.

• Assist in promoting spa & body care products to guests and offer full product knowledge.

• Provides guests/clients with knowledge of different types of available massages and suggests appropriate massage therapies for individual needs.

• Ensure all treatment rooms are fully set up before beginning treatment according to standards and procedures.

• Update any guest-related matters, products or equipment needs, and technical service requests through appropriate guest information.

• Assist in keeping accurate written records of treatments and products used in view of repeat guests.

• Achieves customers' expectations and financial performance targets of the department.

• Maintains client's records including demographic information, medical histories, and appointments.

• Upholds the standards of hygiene and sterilization as directed by law and the spa's policies and procedures.

• Participates in ongoing training, with assistance from your designated trainee, and continues to study to improve skills.

• Attends internal spa meetings.

• Reports to supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property, and lost and found items.

• Participates in the multi-skills philosophy of the department.

• Responds to any changes in spa function as indicated by the company.

• Communicates effectively and responds well to questions and requests.

• Works in a team, i.e., caring about other team members and different nationalities.

• Understands the company's objectives and standards, values, and culture of the company applying them on the job daily.

• Adheres to the hotel's policy relating to fire, hygiene, health, and safety.

• Assist other departments when requested to.

Experience & Educational Requirements


• Certificate holder or equivalent qualification.

• 2 years in a similar position in a five-star hotel.

• Physically fit for the position.

• Knowledge in Microsoft Office Word/Excel/PowerPoint.

• Time management.

• Leadership / People management.

• Good communication skills, (written and verbal).

• People management experience.

• Strong orientation towards customer service.

• Highly organized and proactive and able to meet deadlines in a fast-paced environment.

• Presentation skills.

• Initiative and Commitment to Achieve.

• Effective Communication.

• Attention to detail.

• Problem solving and decision making.

• Leadership skills.

• Customer focused.

• Teamwork.

• Interpersonal skills.

• Strategic Thinking.

Join a team that is warm, caring, connected, and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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