Head Spa Therapist

2 weeks ago

Dubai, Dubai, United Arab Emirates Ennismore Full time

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

  • Supervise, mentor, and train a team of therapists to deliver exceptional spa services.
  • Schedule, manage, and delegate work assignments for the therapy team.
  • Conduct regular performance evaluations and provide constructive feedback to staff.
  • Ensure that all therapists are up to date with industry trends and hotel protocols.
  • Deliver personalized treatments (e.g., massages, facials, body scrubs, etc.) in accordance with the guest's preferences and needs.
  • Handle guest concerns and complaints promptly, ensuring a positive and memorable spa experience.
  • Ensure the spa's ambiance, cleanliness, and atmosphere reflect the luxury standards of a five-star hotel.
  • Be on time for appointments and thoroughly review appointments after completing each massage.
  • Maintain in-depth knowledge of spa services, products, and techniques.
  • Perform a variety of high-end treatments, ensuring guests' comfort and satisfaction.
  • Oversee the quality of treatments delivered by other therapists to ensure consistency in service standards.
  • Maintain an ample supply of products, oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage/face/body work area.
  • Oversee the ordering, stock levels, and inventory of spa products.
  • Ensure the spa uses high-quality products and that the inventory is managed effectively.
  • Liaise with suppliers to ensure consistent product availability.
  • The ability to courteously interact and answer all facility related questions with members and guests.
  • Work closely with the Spa Manager/Director to improve spa offerings and performance.
  • Assist in achieving the spa's financial and operational goals.
  • Contribute to marketing initiatives to promote the spa and its services to hotel guests.
Qualifications

Your personality counts more than your CV …

  • 3-5 years of experience in similar role of Senior Spa therapist, knowledge of local market, experience in hospitality.
  • Certified Degree in therapy education.
  • Extensive knowledge of spa treatments, products, and techniques.
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
Additional Information

What's in it for you …

  • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee
  • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
  • Benefit from great offers from our numerous cooperation partners.
  • Be part of our hilarious staff parties and much more...
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