Sales Support Engineer

1 week ago

Dubai, Dubai, United Arab Emirates Gunnebo Entrance Control Full time

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

The Sales Support Engineer plays a crucial role in providing technical expertise and support to our sales team, facilitating the successful promotion and sales of our Entrance Control products and solutions in the Middle East region. This role involves providing first and second level sales support to the Entrance Control Sales Team in the physical security field, offering the necessary technical support and follow-ups on key project requirements. It requires a blend of technical knowledge, customer service skills, and sales acumen to effectively communicate product benefits and address customer inquiries. The position also entails providing onsite technical support to various Channel Partners, preparing commercial offers for both direct and transactional business, and preparing technical submittals and prequalification documents.

Responsibilities
  • Provide sales and technical support to the Entrance Control sales team in the Middle East region, including product demonstrations and technical consultations.
  • Collaborate with sales representatives to understand customer requirements and propose appropriate technical solutions.
  • Preparation of sales proposals, quotations, commercial offers, and technical documentation for both direct and transactional business.
  • Prepare technical submittals and prequalification documents.
  • Conduct market research to identify potential customers, industry trends, and competitor activities in the Middle East market.
  • Work closely with the product development and engineering teams to provide feedback on product performance, features, and enhancements based on customer feedback and market insights.
  • Maintain accurate records of customer interactions, sales activities, and market intelligence using the Gunnebo CRM software.
  • Provide technical support to Channel Partners.
  • Provide post-sales technical support to customers, including troubleshooting, product installation, and training as needed.
  • Stay updated on industry standards, regulations, and best practices related to our products and solutions in the Middle East region.
  • Manage and monitor spare part requirements.
Requirements
  • Electronics | Engineering degree level, with 3+ years of experience in a technical sales support or similar role, preferably in the Middle East market.
  • Excellent experience in the field of physical security systems (Entrance Control, High Security "HVM" products, Integrated Security solutions, etc.).
  • Excellent communication skills in English are required – proficiency in Arabic will be an advantage.
  • Strong technical aptitude with the ability to understand and communicate technical concepts effectively.
  • Excellent interpersonal and communication skills, with the ability to establish credibility with customers and internal teams.
  • Experience in providing onsite technical support to Channel Partners.
  • Proficiency in Microsoft Office suite and CRM software. Experience with technical drawing software is an advantage.
  • Exhibits excellent problem-solving abilities to address challenges effectively.
About Us

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.

Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.

Gunnebo Entrance Control is committed to treating all people in a way that allows them to maintain their dignity and independence. Applicants with accessibility needs may request to be accommodated throughout the recruitment process.

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