Sales Support Engineer

2 weeks ago

Dubai, Dubai, United Arab Emirates Kongsberg Gruppen Full time

Are you a proactive and detail-oriented professional with a passion for sales support? We are looking for a dynamic Sales Support Engineer to join our Aftermarket Sales Team and play a pivotal role in driving sales revenue and enhancing customer relationships.

About the Role

As a Sales Support Engineer, you will play a key role in supporting the sales team by facilitating activities that drive revenue growth and strengthen customer relationships. Your responsibilities will include preparing offers for spares, coordinating upgrades, field service, repairs, and overhauls with a strong emphasis on data-driven sales and proactive Maintenance Planning.

Serving as the link between the sales team, customers, and internal departments, you will work closely with Aftermarket Sales Managers, Key Account Managers, and Customer Relationship Managers to ensure seamless coordination and efficient service delivery.

Key Responsibilities

  • Prepare and organize quotations based on input from the Sales Team for spares, upgrades, field service, repairs, and overhauls.
  • Assist Aftermarket Sales Managers, Key Account Managers, and Customer Relationship Managers before, during, and after customer interactions.
  • Help prepare maintenance planning packs across the entire KM product portfolio, including dry docking planning folders and maintenance documentation.
  • Proactively track and follow up on maintenance planning opportunities in close collaboration with the Aftermarket Sales Manager.
  • Support Aftermarket Sales Managers in identifying customers and vessels relevant for ongoing campaigns, ensuring their integration into maintenance planning activities.
  • Accompany Sales and Customer Relationship Managers on visits to key customers when required.
  • Respond to customer inquiries regarding planned maintenance activities and dockings, coordinating these activities internally.
  • Escalate relevant issues to the After Market Sales Manager, Key Account Manager, or Customer Relationship Manager as necessary.
  • Work alongside the Sales Manager to build and maintain strong customer relationships while understanding their needs.
  • Effectively manage timelines and deadlines.
  • Utilize appropriate systems and tools to manage local business processes in alignment with the sales strategy.
  • Take a proactive approach in managing customer master data.

We are seeking a candidate who:

  • Takes Initiative & Ownership – Proactively identifies opportunities, acts on own initiative, drives actions, and takes responsibility.
  • Follows Policies & Delivers Results – Adheres to company standards and executes plans with commitment and determination.
  • Plans & Organizes Effectively – Uses a systematic approach to prioritize tasks, allocate resources, and meet deadlines efficiently.
  • Communicates Clearly – Expresses ideas in a structured, precise, and professional manner.
  • Acts professionally, Collaborates & Shares Knowledge – Works well in a team, supports colleagues, and contributes to shared goals.

Qualifications & Experience

  • Educational background within a relevant subject.
  • Experience in sales support, aftermarket sales, or a related field is preferred.
  • Several years of experience from maritime or related industries is considered an advantage.
  • Strong analytical and problem-solving skills.
  • Good communication skills in the English language.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Familiarity with the KM portfolio and maintenance planning is an advantage.

Work location

Points of contact

  • Tim van Toor – Head of Spares and Sales Support – Aftermarket EMEA
  • Sajan Jacob - HR Manager
  • On or before 1st May 2025

At KONGSBERG , we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

Kongsberg Maritime , a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including Merchant, Offshore, Propulsion & Handling, Subsea, and Naval. Headquartered in Kongsberg, Norway, the company has Manufacturing, Sales, and Service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, Merchant Marine, Defense, and Aerospace.

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