Regional Trainer

2 weeks ago


Dubai, Dubai, United Arab Emirates Titan Company Limited Full time

Sales: Retail Training

  1. Ensuring store preparedness for evolving retail store team & talent needs in the area of managing the store Ops and being in sync with business needs.
  2. To closely work with the retail team and aligning to the regional and corporate training requirements.
  3. To ensure Induction Training programs are completed for new employees in existing stores and for new store openings.
  1. Hand-holding new stores – exclusive induction training and support in setting up the store operations.
  2. To ensure L&D reports are shared with relevant stakeholders within timelines.
  3. Managing LMS – Knowledge Portal for the region. Ensuring the completion of learning modules by the store staff therein.
  4. To ensure Product/Process/Behavioral training Programs are planned and executed within timelines.
  5. To ensure Certification Programs are completed within timelines.
  6. Organize and manage various Learning events for the region.
  7. Handling regional requirement and projects.
  8. Supporting the stores in the region to drive sales during key event/festival period such as Akshaya Tritiya, Dhanteras etc.

Sales: Store Compliance

  1. To ensure the store staff are trained on TWOL to ensure world class service to the customers.
  2. Conduct TWOL Role Plays and coaching employees on the areas of improvement.
  3. Monitor LMS data and ensure active/inactive data is maintained on a monthly basis.
  4. Coordinate with ABM's & RBM and ensure the training gaps are adhered store wise within the region.
  5. Conduct Customer Experience (CE) process training for NPS, CRM, After Sales Service.

Hold a Monthly Review Meeting on store training and effectiveness with the RBM and ABM's sharing business and training insights, basis the trainings completed.

Relevant Experience:

The ideal candidate should be a Graduate with 4 - 8 years of experience.

Should possess the following qualities:

  • Customer Centricity
  • Team Player
  • Delivers Results
  • Interpersonal Effectiveness
  • Build Effective Teams
  • Ambiguity tolerance
  • Nurtures Relationships
  • Retail Training
  • Store process Knowledge
  • Coaching & Mentoring
  • Good Communication Skills
  • Convincing Skills
  • Stakeholder Management
  • Willing to Travel (around 15 days a month)
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