Regional Trainer
2 weeks ago
Sales: Retail Training
- Ensuring store preparedness for evolving retail store team & talent needs in the area of managing the store Ops and being in sync with business needs.
- To closely work with the retail team and aligning to the regional and corporate training requirements.
- To ensure Induction Training programs are completed for new employees in existing stores and for new store openings.
- Hand-holding new stores – exclusive induction training and support in setting up the store operations.
- To ensure L&D reports are shared with relevant stakeholders within timelines.
- Managing LMS – Knowledge Portal for the region. Ensuring the completion of learning modules by the store staff therein.
- To ensure Product/Process/Behavioral training Programs are planned and executed within timelines.
- To ensure Certification Programs are completed within timelines.
- Organize and manage various Learning events for the region.
- Handling regional requirement and projects.
- Supporting the stores in the region to drive sales during key event/festival period such as Akshaya Tritiya, Dhanteras etc.
Sales: Store Compliance
- To ensure the store staff are trained on TWOL to ensure world class service to the customers.
- Conduct TWOL Role Plays and coaching employees on the areas of improvement.
- Monitor LMS data and ensure active/inactive data is maintained on a monthly basis.
- Coordinate with ABM's & RBM and ensure the training gaps are adhered store wise within the region.
- Conduct Customer Experience (CE) process training for NPS, CRM, After Sales Service.
Hold a Monthly Review Meeting on store training and effectiveness with the RBM and ABM's sharing business and training insights, basis the trainings completed.
Relevant Experience:
The ideal candidate should be a Graduate with 4 - 8 years of experience.
Should possess the following qualities:
- Customer Centricity
- Team Player
- Delivers Results
- Interpersonal Effectiveness
- Build Effective Teams
- Ambiguity tolerance
- Nurtures Relationships
- Retail Training
- Store process Knowledge
- Coaching & Mentoring
- Good Communication Skills
- Convincing Skills
- Stakeholder Management
- Willing to Travel (around 15 days a month)
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