Product Trainer

4 days ago

Dubai, Dubai, United Arab Emirates Irhabiz Full time
Job Title: Product Trainer
Location: Dubai, UAE
Company: IRHA Businessmen Services

About IRHA Businessmen Services:
IRHA Businessmen Services is a leading provider of professional support services in the UAE, specializing in helping entrepreneurs and businesses establish and grow their presence in the region. Our services include company formation, licensing, visa processing, banking, insurance, attestation, and other business support functions.

Position Overview:
The Product Trainer will be responsible for designing, delivering, and evaluating training programs and new product development related to our business solutions, including corporate services, accounting, taxation, auditing, and compliance. The trainer will ensure that employees and clients fully understand the products and services offered, enabling them to perform efficiently and drive customer satisfaction.

Training Delivery & Facilitation

1. Develop and deliver comprehensive training programs for employees, clients, and partners on company products and services, including corporate business setup, PRO services, accounting, auditing, and compliance.
2. Conduct interactive training sessions, webinars, and workshops to enhance product knowledge and application.
3. Utilize engaging teaching methods, including presentations, role-playing, and case studies, to ensure effective learning.
4. Train sales and customer service teams to enhance their understanding and selling skills.
5. Train auditing and accounts department employees on financial reporting standards, auditing procedures, and compliance requirements to enhance their expertise and efficiency.
6. Ensure accounting and auditing teams stay updated with UAE regulatory frameworks, tax laws, and financial compliance standards through regular training and development programs.
7. Provide one-on-one coaching or group training based on individual learning needs.

Training Content Development

1. Design and update training materials, user manuals, FAQs, and other resources to align with the latest industry standards and company policies.
2. Develop digital and in-person learning modules to cater to various learning styles.
3. Ensure all training content reflects compliance requirements, regulatory changes, and industry best practices.

Performance Evaluation & Feedback

1. Assess participants' understanding and proficiency through evaluations, quizzes, and practical demonstrations.
2. Provide constructive feedback and recommendations for skill improvement.
3. Measure training effectiveness and report findings to management with suggestions for improvement.

Cross-Functional Collaboration

1. Work closely with the sales, operations, accounts & audits, and customer service teams to identify training needs and gaps.
2. Coordinate with subject matter experts (SMEs) to enhance training content.
3. Stay updated on industry trends, market changes, and competitor offerings to keep training programs relevant.

New Product Development

1. Collaborate with internal teams to research market trends, customer needs, and competitor offerings.
2. Assist in the ideation and development of new business solutions, ensuring alignment with industry demands.
3. Gather feedback from training sessions to refine existing services and identify gaps for new offerings.
4. Support the launch of new products/services by creating training materials and facilitating knowledge transfer across departments.

Qualifications and Requirements

1. Bachelor's degree in business, accounting, finance, human resources, or a related field. A professional certification in training & development is a plus.
2. Minimum 3-5 years of experience in a training role, preferably within business services, accounting, or financial consulting sectors.
3. Strong knowledge of corporate business setup, PRO services, taxation, accounting, auditing, and compliance in the UAE.
4. Excellent presentation, verbal, and written communication skills in English and Hindi.
5. Expertise in instructional design, adult learning principles, and training delivery.
6. Proficient in MS Office (PowerPoint, Excel, Word), LMS platforms, and virtual training tools.
7. Strong ability to engage learners, build relationships, and adapt training styles to diverse audiences.
8. Analytical mindset with the ability to identify training gaps and propose effective solutions.

Working Conditions

1. Work with a reputed and growing business services and accounting firm in Dubai.
2. Opportunity to enhance knowledge in the dynamic fields of corporate services and finance.
3. Engage in continuous professional development and career growth opportunities.
4. A collaborative and professional work environment with a strong commitment to employee development.

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