Patient Admin Executive
1 week ago
- Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
- Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
- Appointment management includes no-shows, rescheduling and confirmations.
- Register new patients, follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
- Provide information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/any other services.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
- Cater to the needs of all incoming patients (with or without appointments).
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor's duty roster, and procedure for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
- Provide information to the respective doctor/nurse for the call backs.
- Check the emails daily, replying wherever required and clear the respective dues if any.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contribute to team effort by accomplishing related results as needed and maintain a safe and clean reception area by complying with procedures, rules, and regulations.
- Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by the doctor and handing over available education materials.
- Participate in the Hospital training programs.
- Handle complaints in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
- Keep strict compliance with confidentiality agreements and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with hospital duties, with its specific prior written authorization.
- Bachelor's Degree - Any discipline or related fields.
- Master's degree will be an advantage.
- Job Identification 6759
- Job Category Administration
- Job Schedule Full time
- Locations Al Khail Mall, 2nd Floor, Shop 9, D67, Al Quoz, Dubai, Dubai, AE
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