Channel Business Operations Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates Nybl Full time

Job Description:

We are seeking highly motivated and talented individuals to join nybl as a Channel Business Operations Manager. As a team member at nybl, you will be part of our Sales Department, where you will have the opportunity to work closely with experienced professionals across nybl, engage in meaningful projects, and participate in the overall management of new channel partners onboarding.

Responsibilities
  1. PRM Administration:
    Manage nybl PRM portal activities, support and teach Partners and nybl interfaces on Portal use.
    Overall management for: new Partner onboarding, new Customer creation, user PRM accounts, roles, new partner contract e-signing, rebate claims, sales incentives, DR submissions, DR acceptance, Opp Management by Partner, keep updated and clean Opp Funnel, follow Partner tickets, follow and schedule Enablement Plan and Trainings, remind Partners for KPI on a quarterly basis, follow MDF, approve MDF Acceptance Reports, coordinate with Finance for financial claims, support Marketing events, follow Certifications renewals, etc.
    Develop and maintain reports, dashboards, and analytics.
    Ensure data integrity and accuracy within performance reports.
  2. Data Analysis and Partner Business Development:
    Analyze Channel Dept. quarterly, half-yearly, and annual KPIs to identify trends, opportunities, and areas for improvement.
    Support PAMs for KPI measurement, daily interactions, meetings, executive reports, and events.
    Follow each Partner's Performance in accordance with Partner's KPI. Alert and keep close track.
    Provide insights and recommendations to Leadership based on data analysis to foster Partner Lead Sales and improve a healthy ecosystem.
  3. Process Optimization:
    Identify inefficiencies in Strategic Partner Framework, alert, follow, track, and recommend improvements.
    Implement process automation using CRM and PRM tools (e.g., workflows, approvals).
    Collaborate with sales teams to streamline workflows and increase productivity.
    Responsible for Channel-related business data collection, provide prompt response, and ensure SLAs are met.
    Guarantee the reliability of Partner Program Incentives Calculations.
  4. Marketing, Funnel Tracking, and Team Coordination:
    Support PAMs and Partners for Channel Projects and Events.
    Coordinate with nybl cross-functional teams to ensure successful SLA executions of Channel Projects.
    Organize Channel Dept meetings and release MoMs when needed.
    Participate in Sales Funnel Meeting and follow PL Funnel.
Requirements
  1. Experience: 5+ years of proven success in Channel Operations Management; being an active member of selling Enterprise solutions.
  2. Skills: Demonstrated expertise in negotiation, communication, and presentation, particularly through digital channels.
  3. Language: Professional working fluency, both verbal and written in English.
  4. Location: Candidates must be based in Dubai, able to manage work in a remote working environment.
  5. Tools Proficiency: Skilled in prospecting and utilizing Excel at a professional level.
  6. Travel: Light travel to industry events and key client meetings as needed.
  7. Approach: A consultative approach with a strong ability to engage with technical CXOs and senior executives.
  8. Team Player: A driven, accountable individual with a collaborative mindset and a relentless pursuit of success.
  9. PRM Experience: Proficient in using any PRM or CRM to manage the sales cycle effectively.
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