Coordinator, IT Governance

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full time
Coordinator, IT Governance & Monitoring (UAEN)
  • Support in identifying and development of various policies, processes and procedures within HIS, supporting areas and/or as part of business demand/change management and release process
  • Support in monitoring of HIS processes, outputs, records, KPI/performance and reports
  • Ensure HIS processes are adhered to and identify any concerns and/or gaps
  • Assist in monitoring of HIS resource utilization/occupancy/budget and ensure they are leveraged to its defined optimal level
  • Support HIS employee hiring, skill development in coordination internally and with HR i.e. CV search/screening, interview scheduling/participation, identifying training, creating/maintaining related employee/candidate documents, supporting onboarding etc.
  • Support as HIS point of contact for various audit systems (ISO 9001, ISO 27001, ISO 22301, ISO 20001, SKEA, IA etc.), corporate risk and business continuity management system
  • Support in reviewing all the audit observations, findings, IPs, NCRs and ensuring they are discussed with various stakeholders including audit team/auditors and followed up timely for action plan, mitigation and closure
  • Support in managing HIS risk register and ensure they are discussed with various stakeholders including risk team and followed up timely for action plan, mitigation and closure
  • Support all the business continuity related requirements such as business impact analysis and business continuity plan etc. for HIS department
  • Responsible to work on various regular/adhoc reports, activities, initiatives and/or projects
  • Provide general administrative support to HIS department i.e. employee training, data/information collection for key reports and maintain required documentation

Work Experience and Requirements:

  • Experience in the same role is preferred
  • Experience in process exploration, analysis, design and monitoring
  • Experience in managing audit findings
  • Good knowledge of managing risk and business continuity management
  • Bachelor's degree in Information Technology

Skills and Competencies:

  • Good command of written and spoken English. Arabic language is an advantage
  • Good analytical, execution, problem-solving and decision-making skills
  • Ability to acquire and apply new skills
  • Flexible and able to work under pressure
  • Respect and maintain a high level of confidentiality
  • Proactive and results-oriented whilst ensuring high quality of work
  • Advanced level of customer service orientation and professionalism in all interactions
  • Able to work in a multicultural environment and promote knowledge sharing in order to achieve goals and deliverables
  • Good knowledge of health insurance concepts
  • Good knowledge of Microsoft applications
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Insurance

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