Member Services Manager
3 days ago
- To lead, manage and administer the Etihad Guest Member Service Operations, Data Processing Unit and the Service Performance & Quality teams in their role to deliver high quality service to members of the Etihad Guest programme. Key responsibility of overseeing the day-to-day functions of the team and will be the point of contact for all escalated cases.
- End to end management of operations at Etihad Guest Member Service Team, responsible for day-to-day interactions with Etihad Guest members in relation to the programme including enrolments, claims, queries about the programme and the airline, service requests, complaints & redemption requests.
- Management and on-going control of work by the outsourced contact centre agreed SLAs based on Guest Tier level and interaction type, and allocation of tasks/resources accordingly.
- Ensure knowledge level of the programme, and quality of service offered to programme members through regular checks internally and on other teams within EY and programme partners that interact with guests.
- Handling escalated cases from CEO/CCO/VP office, Guest Affairs, Call Centers and EY network (Airports and sales offices) and ensuring they are closed within the agreed SLAs even outside normal office hours.
- Implementation, communication, and continuous improvements of processes and procedures to effectively manage all customer-centric issues related to the Etihad Guest programme.
- Bachelor's degree, with a minimum 5 years of experience, including 3 years' experience managing a team in call centre, preferable within the airline industry.
- Excellent knowledge of ticketing and reservations systems used in Etihad Airways (Amadeus) and have customer management skills.
- The holder must also have a proven track record of success in implementing and executing CRM-centric programmes in the service industry with international brands – again preferably in the airline Industry.
- Work with marketing and other internal departments and programme partners on supporting any campaigns and new offers in terms of managing the incremental guest interaction, pro-active and reactive communications and handling additional loads resulted.
- Ensure weekly and monthly reports on volumes, SLAs and quality are prepared and presented to concerned teams and management.
- Tier Approval management.
#J-18808-Ljbffr
-
Member Services Manager
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full timeTo lead, manage and administer the Etihad Guest Member Service Operations, Data Processing Unit and the Service Performance & Quality teams in their role to deliver high quality service to members of the Etihad Guest programme. Key responsibility of overseeing the day-to-day functions of the team and will be the point of contact for all escalated cases. ...
-
Member Services
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Vacancies Full timeThe Member Services & Engagement Manager is a critical frontline representative of the Merola Opera Program, responsible for coordinating engagement efforts with members, donors, and the public. This role manages development and marketing operations, ensuring that Merola's mission and programs are effectively communicated and supported to drive revenue....
-
Geological Services Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeJob SummaryThe Geological Services Manager position at Star Services LLC requires a highly skilled and experienced professional to lead our geological services division. As a key member of our operations group, you will oversee the provision of geological services to clients, ensuring high-quality output and exceptional customer satisfaction.Your primary...
-
Crew Member
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Shamal Holding Full timeShamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai's ambition, spirit and energy. As a global investor,...
-
Crew Member
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Shamal Holding Full timeShamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences, and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai's ambition, spirit, and energy. As a global investor,...
-
Reservation Team Member
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full timeJob OverviewWe are looking for a highly organized and efficient Reservation Team Member to join our dynamic reservations team at Dusit Thani Dubai. As a key member of our team, you will be responsible for managing all aspects of guest room reservations, including booking, cancellations, and modifications.The ideal candidate will possess excellent...
-
Dining Service Team Member
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Full timeJob OverviewThis is a dynamic role where you will play a key part in delivering exceptional dining experiences to our esteemed guests. As a member of our service team, you will be the face of our restaurant, ensuring that every guest feels valued and cared for.ResponsibilitiesWe are seeking a highly motivated individual who can set up stations and tables...
-
Dining Staff Member
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MoCal Full timeAbout the PositionOur Dining Staff Member will play a crucial role in delivering an exceptional dining experience for our guests. As a key member of our team, you will be responsible for managing tables, serving food and beverages, and maintaining a high level of customer satisfaction.Key ResponsibilitiesServe Food and Beverages: Take orders accurately,...
-
Service Excellence Director
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ESCO Energy Services Full timeAbout the RoleThis is a leadership pathway where you will own the operation, build processes, and lead teams.As a key member of our core team, you will work directly with the Vice President of Operations to strengthen our leadership structure.Your Key Contributions:Drive operational excellence across multiple service linesDevelop and implement efficient...
-
Hospitality Staff Member
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AABS-Al Amal Business Solutions, FZE Full timeHospitality Team Member Wanted!AABS-Al Amal Business Solutions, FZE is looking for a dedicated and hardworking Cleaner to join our hospitality team. If you have a passion for delivering exceptional customer service and maintaining high standards of cleanliness, we want to hear from you!About the Role:As a Cleaner, you will be responsible for ensuring that...
-
Service Sales Manager
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timePosition: Service Sales ManagerCompany Overview: Star Services LLC is a leading provider of power solutions in the United Arab Emirates. With over 20 years of experience, we specialize in the sales, installation, and maintenance of Uninterruptible Power Supply (UPS) systems, Annual Maintenance Contracts (AMC), and generators for commercial and industrial...
-
Host Team Member
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Kitopi Full timeJob Overview:We are seeking a Host Team Member to join our team at Kitopi. As a Host Team Member, you will play a critical role in creating a warm and welcoming atmosphere for our guests.The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment. You will be responsible for managing...
-
Hospitality Team Member
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hyatt Hotels Corporation Full timeWe're looking for a skilled Waiter/Waitress to join our food and beverage team at Hyatt Hotels Corporation. As a key member of our service staff, you'll be responsible for delivering exceptional customer service and ensuring that every guest has a memorable dining experience.
-
Restaurant Team Member
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeCompany OverviewDusit Doha Hotel | Dusit Hotel & Suites - Doha is a luxurious hotel that offers unparalleled service and amenities to its guests. Our hotel is committed to delivering exceptional guest experiences and creating unforgettable memories.Job DescriptionDeliver Exceptional Service: Provide top-notch service to guests, responding promptly to their...
-
Operational Team Member
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timeManufacturing Team: We are seeking a skilled Production Operator to join our manufacturing team at Star Services LLC. In this role, you will be responsible for operating and maintaining production equipment, ensuring efficient and safe production processes.Job Requirements: A minimum of a high school diploma or equivalent, at least 2 years of experience in a...
-
Fitness Manager
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates RTC1 Recruitment Services Full timePosition Title:Fitness ManagerEmployment Type:Full TimeSalary:depending on experience and qualificationsBenefits:airline ticket, duty meals and uniformJob Location:Dubai, UAEAbout the Client:A top-tier Hospitality & Leisure group rooted in Dubai, known for its exquisite offerings and unmatched service.Job Description:Design and implement fitness programs...
-
Customer Service Operations Manager
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full timeJob OverviewThe Etihad Guest Programme Manager will lead the day-to-day functions of the Etihad Guest Member Service team, ensuring high-quality service delivery to programme members.Key Responsibilities:End-to-end management of operations at the Etihad Guest Member Service team, including interactions with programme members and handling escalated cases from...
-
Customer Service Manager
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Netwallet Full timeResponsibilities:Monitoring customer service operations and guiding team membersSolving complex customer complaints and grievancesDesigning strategies to achieve and surpass the goals of different customer satisfaction metricsHiring new team members and training themManaging the customer loyalty programCreating weekly reports and discussing progress with the...
-
Customer Service Manager
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Netwallet Full timeResponsibilities: Monitoring customer service operations and guiding team members Solving complex customer complaints and grievances Designing strategies to achieve and surpass the goals of different customer satisfaction metrics Hiring new team members and training them Managing the customer loyalty program Creating weekly reports and discussing progress...
-
Service Sales Manager
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full timePosition: Service Sales Manager Company Overview: StarServices LLC is a leading provider of power solutions in the UnitedArab Emirates. With over 20 years of experience we specialize inthe sales installation and maintenance of Uninterruptible PowerSupply (UPS) systems Annual Maintenance Contracts (AMC) andgenerators for commercial and industrial clients. Our...