Dining Service Team Member

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Full time
Job Overview

This is a dynamic role where you will play a key part in delivering exceptional dining experiences to our esteemed guests. As a member of our service team, you will be the face of our restaurant, ensuring that every guest feels valued and cared for.

Responsibilities
  1. We are seeking a highly motivated individual who can set up stations and tables according to established standards.
  2. The ideal candidate will possess excellent communication skills, greeting guests with warmth and professionalism, as per the high standards set by Mandarin Oriental.
  3. You will be responsible for communicating with guests throughout their dining experience, adhering to our impeccable service standards.
  4. In collaboration with the captain, you will present menus, make recommendations, and take orders in a timely and efficient manner.
  5. Serving food and beverage items promptly while maintaining exceptional service standards is crucial in this role.
  6. You will also be responsible for following up on billing and checking procedures to ensure seamless service.
  7. Maintaining a clean and organized buffet area is vital to providing an excellent dining experience for our guests.
  8. Clearing tables and coordinating with the kitchen staff to ensure prompt service is another essential aspect of this role.
  9. You will also assist in supervising the return of dirty linen and ensuring it is properly processed.
  10. Additionally, you will assist the kitchen in clearing the buffet area during service hours.
  11. Your presence in the restaurant during service hours is crucial to provide exceptional service to our guests.
  12. Keeping the captain informed of all guest comments and complaints is essential in this role.
  13. Participating in communication meetings, briefings, and training sessions as required by your supervisors and managers is vital for growth and development.
  14. Maintaining a neat and clean uniform, along with good personal grooming and hygiene, is a must in line with Mandarin Oriental's high standards.
Requirements
  • A certification or diploma in hospitality management is preferred but not mandatory.
  • Previous standalone restaurant experience is a plus, although resort experience is also considered.
  • A passionate and engaging personality with a genuine interest in providing exceptional guest service is essential.

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