Accounts Receivable Clerk

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time
Roles and Responsibilities
  • Logs on A/R computer with his security code.
  • Prints A/R daily edit report, ensuring availability of supporting documents and checks for accuracy.
  • Transfers all checked A/R charges/Credits to their respective accounts.
  • Prints and files balancing report files and supporting documents in their respective files.
  • Print A/R internal report and reports any malfunction to the superior.
  • Performs A/R daily save and signs the established A/R save log book.
  • Performs close day and reports transferable amount to A/R to the Night Auditor.
  • Logs off with his security code.
  • Prepares statements of accounts as assigned by the Credit Manager, City Ledger supervisor, or Chief Accountant.
  • Helps C/L Supervisor in reconciling city ledger accounts.
  • Prepares staff salary deduction list at the end, under the supervision of the City Ledger Supervisor.
  • Prepares required copies of aged trial balance at month end for management review.
  • Complies with Hotel's Health, Safety & Hygiene Policy.
  • Performs related duties and special projects as assigned.

PEOPLE:

  • Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE:

  • Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
  • Ensure accounting practices support the guest experience through payment options (example: credit card systems, room charges), inventory controls, and financial dispute resolution.

RESPONSIBLE BUSINESS:

  • Maintain acceptable accounting practices as required by company policy and procedures.
  • Follow all safety procedures.
  • Follow financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government regulations and contractual agreements.
  • Perform other duties as assigned.

ACCOUNTABILITY: This is an Accounting job in a large full-service, luxury hotel.
What We need from you:

  • Bachelor's degree / higher education qualification / equivalent in Accounting or Finance
  • Or three years in hotel accounting or internal audit with one year in a supervisory role
  • Or an equivalent combination of education and experience
  • Must speak fluent English
Desired Candidate Profile

1. Invoicing and Billing

  • Generating Invoices: Preparing and issuing invoices to clients or customers for products or services rendered, ensuring all billing information is accurate and complete.
  • Billing Corrections: Addressing and correcting any errors on invoices, such as incorrect amounts, billing codes, or customer details.
  • Timely Invoicing: Ensuring that invoices are sent on time according to the agreed-upon terms and ensuring that all necessary documentation is included.

2. Payment Collection

  • Processing Payments: Receiving payments from customers via various methods (check, credit card, ACH transfer, cash, etc.), and accurately recording the transactions.
  • Monitoring Due Payments: Monitoring outstanding invoices and ensuring payments are received by the due dates. This may involve sending reminders or contacting clients who have overdue accounts.
  • Payment Reconciliation: Verifying that payments match the amounts due and reconciling discrepancies between payments received and the outstanding invoices.

3. Maintaining Customer Accounts

  • Updating Records: Keeping accurate and up-to-date customer account records, including payment histories, balances, and contact information.
  • Managing Credit Limits: Tracking and reviewing customers' credit limits, ensuring that customers are not exceeding their limits or are put on hold for credit-related issues.
  • Processing Refunds: Handling refunds or adjustments as needed, ensuring that all necessary documentation and approvals are in place before issuing refunds.

4. Customer Communication

  • Resolving Payment Issues: Addressing and resolving any discrepancies, billing issues, or disputes that customers may have regarding their invoices or payments.
  • Customer Inquiries: Responding to customer inquiries about their account status, payment terms, or balance due, either by phone, email, or in writing.
  • Sending Payment Reminders: Communicating with clients regarding overdue payments and issuing reminders, following up on accounts that are past due.

5. Account Reconciliation

  • Reconciliation of Accounts: Ensuring that all customer accounts are reconciled, verifying that payments received align with the amounts owed, and that accounts are accurate.
  • Reporting Discrepancies: Identifying discrepancies between customer payments and invoice records and reporting them to the accounting team for resolution.
  • Monthly Close Process: Assisting with the month-end or year-end closing process, ensuring all accounts receivable transactions are properly recorded.

6. Reporting

  • Accounts Receivable Reports: Preparing and maintaining accounts receivable aging reports that track outstanding balances and categorize them based on their due dates.
  • Financial Reporting Support: Assisting the finance team with generating financial reports, providing them with the necessary data on outstanding accounts and overdue payments.
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