Role in Customer Service

7 days ago


Dubai, Dubai, United Arab Emirates Emaar Full time

ABOUT THE COMPANY

Emaar Properties is one of the world's most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.

Located in the heart of the prestigious Downtown Dubai, is The Dubai Mall, the world's largest and most-visited retail and entertainment destination. With over 1,300 stores including 200 dining outlets, The Dubai Mall offers an unparalleled retail mix combined with world-class dining, entertainment and leisure attractions. The mall's high-end precinct Fashion Avenue positions The Dubai Mall as the hub of luxury for the region.

ABOUT THE FUNCTION

This function is responsible to ensure high level of guest services to the guests of Emaar Malls in accordance with the established Emaar standards. Drive a greater guest satisfaction and must add value to the Guest Services Department.

WHAT YOU WILL NEED TO SUCCEED

  1. 0-2 years Customer/Guest Service experience gained preferably in a hospitality or retail environment.
  2. 6 months of regional/local Customer/Guest Service experience gained preferably in a hospitality or retail environment.
  3. Diploma or Bachelors from a recognized University/College.
  4. Basic English Communication Skill required.
  5. Speaks other language ex: Mandarin, Russian, Spanish, French - would be added advantage.
  6. Basic Computer Skills required.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

  1. Providing exceptional service, resulting in positive customer experience.
  2. Welcome guests as they enter The Dubai Mall as per predefined Guest Services standard greeting.
  3. Provides customers with high level of customer service to achieve guest satisfaction level via professionalism and timely response, product knowledge and willingness to help in accordance with define SLAs.
  4. Accompanies VIP guests while carrying out The Dubai Mall standards in terms of professionalism and confidentiality.
  5. Manage Emaar Gift Card:
    1. Ensures EGC POS terminal in working condition.
    2. Compliance with the set Terms & Conditions of EGC partners.
    3. Enters and validates all necessary information of the purchaser as per Central Bank guidelines.
    4. Ensures & validates a proper activation of EGC after successful cash/credit sale transactions.
  6. Escalates customers' feedbacks/concerns to Guest Service Supervisor.
  7. Attend team meetings and proactively raise any suggestions for an added value to the department.
  8. Ensures positive communication between Guest Services and other department.
  9. Completes assigned tasks within given deadlines.
  10. Adherence to The Dubai Mall Guest Services code of conduct, service charter and Health, Safety and Security procedures.
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Emirates Full time

    Job DescriptionJob PurposeCustomer Service RolesThe Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world&aposs biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    Job Purpose Customer Service Roles The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances...


  • Dubai, Dubai, United Arab Emirates Emirates Full time

    Job PurposeCustomer Service RolesThe Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances...


  • Dubai, Dubai, United Arab Emirates A Leading Company In UAE Full time

    Job description / RoleEmployment: Full TimeSalary Range: AED (depends on experience)Employment : Full TimeBenefits : YesVacation : YesHours : 08:00am-6:00pm(Engineers and Accounting degree holders may also apply)We are seeking a dedicated Customer Service Associate to join our team in Dubai. As a Female Customer Service Associate, you will play a key role in...


  • Dubai, Dubai, United Arab Emirates Emaar Full time

    ABOUT THE COMPANYEmaar Properties is one of the world's most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.Located in the heart of the prestigious Downtown Dubai,...


  • Dubai, Dubai, United Arab Emirates BENO - Luxury At Your Service Full time

    At BENO - Luxury At Your Service, we are seeking a highly skilled Customer Service Liaison to join our team. As the face of our company, you will be responsible for creating a positive first impression and delivering exceptional customer experiences.Key Responsibilities:Welcome clients with a friendly and professional demeanorAssist clients by answering...


  • Dubai, Dubai, United Arab Emirates AkzoNobel Full time

    Job OverviewAkzoNobel is a leading global paints and coatings company. We are seeking a highly skilled Customer Service Representative to join our team in Dubai, UAE.The successful candidate will be responsible for managing day-to-day duties, handling activities across Middle East countries for Marine & Protective Coatings, and dealing with Global Associates...


  • Dubai, Dubai, United Arab Emirates MB Services Full time

    MB Services FZ LLC is a leading provider of customer service solutions, and we're seeking talented individuals to join our team in Dubai Outsource City. As an Italian-speaking Customer Service Representative, you will be responsible for handling customer inquiries via phone, email, and chat, providing accurate and timely assistance, and maintaining detailed...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Part time

    JOBPURPOSE:To serve customers byproviding product service information; resolving product andservice issues by maintaining immaculate quality standards. Toensure financial and reputational integrity of the organization andproviding end to end solutions for better customer serviceexperience. Possessing a strong team spirit motivation and friendlyenvironment...

  • Customer Service

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Emirates Biotech Full time

    The Customer Service & Logistics Specialist will be responsible to ensure customer orders are fulfilled. The specialist will drive and execute the entire process from order entry, product delivery and invoicing, as well as the monitoring of the warehouse inventory levels.The Specialist will support the setup of appropriate processes and procedures to support...

  • Customer Service

    6 days ago


    Dubai, Dubai, United Arab Emirates Emirates Biotech Full time

    The Customer Service & Logistics Specialist will be responsible to ensure customer orders are fulfilled. The specialist will drive and execute the entire process from order entry, product delivery and invoicing, as well as the monitoring of the warehouse inventory levels. The Specialist will support the setup of appropriate processes and procedures to...


  • Dubai, Dubai, United Arab Emirates Emaar Properties PJSC Full time

    Role in Customer Experience - Dubai OperaJob DetailsLocation: United Arab EmiratesJob Identification: 706112Location: Mohammed Bin Rashid Boulevard, Dubai, AEJob Schedule: Full timeJob DescriptionJOB PURPOSETo lead the delivery of world class customer service at Dubai Opera, while ensuring the welfare of customers, audience members, and guests and upholding...

  • Customer Service

    3 days ago


    Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time

    Charterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their Team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer...

  • Customer Service

    7 days ago


    Dubai, Dubai, United Arab Emirates White Sea Star Full time

    Job description / RoleEmployment: Full Time• Responsible for supporting the development and implementation of marketing strategies to promote the company's products and services, increase brand awareness, and drive customer engagement.• Assist in developing and executing marketing campaigns (digital and offline) that align with business objectives.•...


  • Dubai, Dubai, United Arab Emirates Moody's Investors Service Full time

    About This OpportunityThis position involves heavy customer interaction and requires strong communication and customer service skills. You will frequently interact with supervisors and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.Key...

  • Customer Service

    7 days ago


    Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time

    Charterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer...

  • Customer Service

    3 days ago


    Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time

    Charterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their Team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer...

  • Customer Service

    5 days ago


    Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time

    Charterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer...

  • Customer Service

    2 days ago


    Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time

    Charterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their Team.Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer...

  • Customer Service

    5 days ago


    Dubai, Dubai, United Arab Emirates Agram Full time

    Job Title: Customer Service - Tele Sales (Hindi Speaker)Location: UAEJob DescriptionWe are looking for a dedicated and results-driven Customer Service - Tele Sales Representative to join our team. The ideal candidate will have previous tele-sales experience, be fluent in Hindi, and possess a strong ability to make outbound calls to potential clients. This...