Role in Customer Service
7 days ago
ABOUT THE COMPANY
Emaar Properties is one of the world's most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.
Located in the heart of the prestigious Downtown Dubai, is The Dubai Mall, the world's largest and most-visited retail and entertainment destination. With over 1,300 stores including 200 dining outlets, The Dubai Mall offers an unparalleled retail mix combined with world-class dining, entertainment and leisure attractions. The mall's high-end precinct Fashion Avenue positions The Dubai Mall as the hub of luxury for the region.
ABOUT THE FUNCTION
This function is responsible to ensure high level of guest services to the guests of Emaar Malls in accordance with the established Emaar standards. Drive a greater guest satisfaction and must add value to the Guest Services Department.
WHAT YOU WILL NEED TO SUCCEED
- 0-2 years Customer/Guest Service experience gained preferably in a hospitality or retail environment.
- 6 months of regional/local Customer/Guest Service experience gained preferably in a hospitality or retail environment.
- Diploma or Bachelors from a recognized University/College.
- Basic English Communication Skill required.
- Speaks other language ex: Mandarin, Russian, Spanish, French - would be added advantage.
- Basic Computer Skills required.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
- Providing exceptional service, resulting in positive customer experience.
- Welcome guests as they enter The Dubai Mall as per predefined Guest Services standard greeting.
- Provides customers with high level of customer service to achieve guest satisfaction level via professionalism and timely response, product knowledge and willingness to help in accordance with define SLAs.
- Accompanies VIP guests while carrying out The Dubai Mall standards in terms of professionalism and confidentiality.
- Manage Emaar Gift Card:
- Ensures EGC POS terminal in working condition.
- Compliance with the set Terms & Conditions of EGC partners.
- Enters and validates all necessary information of the purchaser as per Central Bank guidelines.
- Ensures & validates a proper activation of EGC after successful cash/credit sale transactions.
- Escalates customers' feedbacks/concerns to Guest Service Supervisor.
- Attend team meetings and proactively raise any suggestions for an added value to the department.
- Ensures positive communication between Guest Services and other department.
- Completes assigned tasks within given deadlines.
- Adherence to The Dubai Mall Guest Services code of conduct, service charter and Health, Safety and Security procedures.
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