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Italian Customer Service Representative Role

2 weeks ago

Dubai, Dubai, United Arab Emirates MB Services Full time

MB Services FZ LLC is a leading provider of customer service solutions, and we're seeking talented individuals to join our team in Dubai Outsource City. As an Italian-speaking Customer Service Representative, you will be responsible for handling customer inquiries via phone, email, and chat, providing accurate and timely assistance, and maintaining detailed customer records.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner
  • Provide solutions to customer complaints and concerns
  • Maintain accurate and up-to-date customer records
  • Work in rotational shifts to meet business needs

Requirements:

  • Fluent Italian and English language skills
  • Previous customer service experience (back-office experience is a plus)
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Knowledge of CRM systems is a bonus

We Offer:

  • A competitive salary: AED 7,000/month (including bonus)
  • On-site role in Dubai Outsource City
  • Ongoing training and development opportunities