Customer Service Representative Emiratized role
4 weeks ago
JOBPURPOSE:
To serve customers byproviding product service information; resolving product andservice issues by maintaining immaculate quality standards. Toensure financial and reputational integrity of the organization andproviding end to end solutions for better customer serviceexperience. Possessing a strong team spirit motivation and friendlyenvironment with all customer andColleagues
Specific JobAccountability
Provide excellentcustomer service by attending to incoming calls within the qualityguidelines
Handling and resolving customercomplaints to customer satisfaction within the defined authoritylimits and to escalate as per process
Recommendpotential products or services to management by collecting customerinformation and analyzing customer needs
Ensurequality of inbound / outbound calls by achieving set targets interms of service standards and customer satisfaction scores2
Contribute to the business by generating newprospects/Leads and upselling for all types of FABproducts
Maintains customer records by updatingcustomer history through service requests/complaints andNotes
Maintain confidentiality of the bankscustomers and data
Ensure the business meets itsobligations under the Banks Policies and Standards and under locallaws/regulations
Attend to special tasksassigned by team leader and Managers
Demonstrateflexibility in adhering to your planned/scheduled shifts and oncall/ unplanned shifts due to the floor situation for achieving alldefined Service Level and Abandoned rates
Ensureselfpunctuality adherence of policies & procedures anddiscipline to theCentre
Qualifications:
MinimumQualifications:
HighSchool
Minimum Experience:
0 2years relevant experience in bankingsector
KnowledgeSkills and Attributes:
Customer Service ProductKnowledge Quality Focus Problem Solving Documentation SkillsListening Phone Skills
Excellent communicationskill in English &Arabic
AdditionalInformation :
Should hold aValid UAE Family book(Mandatory).
RemoteWork :
Yes
EmploymentType :
Parttime
Key SkillsTyping,DataEntry,Customer Service,Basic Math,ComputerSkills,Windows,Banking,Upselling,Pricing,Sanitation,CashHandling,Stocking
Experience: years
Vacancy: 1
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