Customer Service Representative Emiratized role

4 weeks ago


Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Part time

JOBPURPOSE:

To serve customers byproviding product service information; resolving product andservice issues by maintaining immaculate quality standards. Toensure financial and reputational integrity of the organization andproviding end to end solutions for better customer serviceexperience. Possessing a strong team spirit motivation and friendlyenvironment with all customer andColleagues

Specific JobAccountability

Provide excellentcustomer service by attending to incoming calls within the qualityguidelines

Handling and resolving customercomplaints to customer satisfaction within the defined authoritylimits and to escalate as per process

Recommendpotential products or services to management by collecting customerinformation and analyzing customer needs

Ensurequality of inbound / outbound calls by achieving set targets interms of service standards and customer satisfaction scores2

Contribute to the business by generating newprospects/Leads and upselling for all types of FABproducts

Maintains customer records by updatingcustomer history through service requests/complaints andNotes

Maintain confidentiality of the bankscustomers and data

Ensure the business meets itsobligations under the Banks Policies and Standards and under locallaws/regulations

Attend to special tasksassigned by team leader and Managers

Demonstrateflexibility in adhering to your planned/scheduled shifts and oncall/ unplanned shifts due to the floor situation for achieving alldefined Service Level and Abandoned rates

Ensureselfpunctuality adherence of policies & procedures anddiscipline to theCentre

Qualifications:

MinimumQualifications:

HighSchool

Minimum Experience:

0 2years relevant experience in bankingsector

KnowledgeSkills and Attributes:

Customer Service ProductKnowledge Quality Focus Problem Solving Documentation SkillsListening Phone Skills

Excellent communicationskill in English &Arabic

AdditionalInformation :

Should hold aValid UAE Family book(Mandatory).

RemoteWork :

Yes

EmploymentType :

Parttime

Key Skills
Typing,DataEntry,Customer Service,Basic Math,ComputerSkills,Windows,Banking,Upselling,Pricing,Sanitation,CashHandling,Stocking
Experience: years
Vacancy: 1

  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time

    Customer Service Representative - Emiratized Role- Part-time- Division: Consumer Banking Group - UAEFirst Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge...


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

    Emiratized Virtual Relationship Officer RoleFirst Gulf Bank PJSC invites applications from talented individuals for the position of Emiratized Virtual Relationship Officer. This part-time role offers a unique opportunity to work with a leading bank and contribute to its growth.This role requires strong interpersonal skills and fluency in English and...


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time

    Customer Service Representative - Emiratized RoleFull-timeDivision: Consumer Banking Group - UAEFirst Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and...


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time

    Customer Service Representative - Emiratized RoleFull-timeDivision: Consumer Banking Group - UAEFirst Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and...


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

    Customer Service Representative (Emiratized role) - Part time WFHPart-timeDivision: Consumer Banking Group - UAEJoin the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are...


  • Dubai, Dubai, United Arab Emirates vacancies - jobboard Full time

    Job DescriptionWe are seeking an experienced Customer Service Representative to join our top-notch team in Dubai, UAE. The ideal candidate will have a strong background in customer service, with the ability to communicate effectively and resolve customer inquiries in a timely fashion.Key Responsibilities:Respond to customer inquiries via telephone, email,...


  • Dubai, Dubai, United Arab Emirates Getchecked Clinic Full time

    At Getchecked Clinic, we are dedicated to elevating the health and wellness of the community. Situated in the heart of Dubai, we offer a comprehensive spectrum of high-quality medical services designed to cater to the diverse needs of our patients.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Getchecked Clinic in...


  • Dubai, Dubai, United Arab Emirates Everythinginclick Full time

    Job Description of Customer Service RepresentativeWe are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in...


  • Dubai, Dubai, United Arab Emirates perfectdrs Full time

    This is a full-time on-site role for a Customer Service Representative at Perfect Doctors Clinic in Dubai, United Arab Emirates. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience on a day-to-day basis.QualificationsCustomer Service...


  • Dubai, Dubai, United Arab Emirates Everythinginclick Full time

    Job Description of Customer Service RepresentativeWe are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in...


  • Dubai, Dubai, United Arab Emirates Ultimate HR Solutions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Ultimate HR Solutions.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients and visitors, ensuring a positive and professional...


  • Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    Job OverviewIHG Hotels & Resorts is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and ensuring that phone lines are functioning smoothly.


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

    Call Center Executive (Emiratized role) - Part time WFHPart-time Division: Consumer Banking Group - UAE Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking...


  • Dubai, Dubai, United Arab Emirates OnTime HealthCare Services Full time

    Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.Responsibilities:Respond promptly and effectively to customer...


  • Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

    Call Center Executive (Emiratized role) - Part time WFHPart-timeDivision: Consumer Banking Group - UAEJoin the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for...


  • Dubai, Dubai, United Arab Emirates Connex Emirates Full time

    We are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely...


  • Dubai, Dubai, United Arab Emirates vacancies - jobboard Full time

    Category: Customer ServiceCareer Level: Entry LevelExperience: 1 YearRequired Qualification: BachelorRequires Traveling: NoSalary: 4000 - 5000 AEDSalary Type: Per MonthTotal Vacancies: 2DescriptionWe are a leading company in our industry in the metro area. We have a 4.1 rating from our employees. We are hiring an experienced Customer Service Representative...


  • Dubai, Dubai, United Arab Emirates Abroad Work Full time

    We are seeking a Customer Service Representative to join our team at Abroad Work.This role involves:Providing exceptional customer service to visitors and callers.Managing front desk operations, including scheduling appointments and managing reservations.Assisting with administrative tasks and maintaining a tidy reception area.Requirements:Excellent...


  • Dubai, Dubai, United Arab Emirates Abroad Work Full time

    Customer Service Representative vacancy in Dubai UAE Interact with customers via phone, email, or chat. Address inquiries, resolve issues, and provide information. Maintain accurate customer records and documentation. Ensure high levels of customer satisfaction and retention. Qualifications: Strong communication and interpersonal skills. Patience, empathy,...


  • Dubai, Dubai, United Arab Emirates Abroad Work Full time

    Customer Service Representative vacancy in Dubai UAEInteract with customers via phone, email, or chat.Address inquiries, resolve issues, and provide information.Maintain accurate customer records and documentation.Ensure high levels of customer satisfaction and retention.Qualifications:Strong communication and interpersonal skills.Patience, empathy, and a...