Client Service Advisor
4 days ago
ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates
Job Description
Role : Client Services Advisor
Location : Abu Dhabi
Role Purpose:
To deliver exceptional client service by managing the onboarding process for new clients, ensuring a seamless and efficient experience. The role involves addressing client inquiries, resolving issues promptly, and maintaining compliance with regulatory requirements, while providing support to enhance overall internal and external client satisfaction.
Key Accountabilities of the role
Detailed Responsibilities
- Ensure timely turnaround time in processing new application forms through digital onboarding and manual channels, and attend client correspondence via telephone and email, offering a welcome call to new clients, introducing our products and services and contact details.
- Ensure timely turnaround time in posting new application forms.
- Liaise with Client Services and Operations to ensure all documents are complete and coordinate with other related departments.
- Communicate with compliance for any additional parameters required related to EDD requirements.
- Maintain updated register of applications received vs. completed & pending for reporting purposes.
- Offer initiatives on enhancing existing processes to improve efficiency and digitization.
- Guide new joiners through the onboarding process, ensuring a smooth transition and understanding of our processes.
- Resolve customer issues in a timely and effective manner, while collaborating with other departments as necessary.
- Escalate complex issues to higher levels of management when required.
- Assist the manager in charge with special projects as required.
- Attend staff meetings, team meetings, and on-site training as scheduled to improve professional skills.
- Head of Client Services & Business Development
- Manager, Client Service.
- N/A
- Goal-oriented with a focus on achieving and exceeding sales targets.
- Dynamism and dedication to customer services.
- Bilingual in Arabic and English language.
- Skill in handling customers' telephone calls and emails.
- Computer knowledge (Word, Excel, Outlook).
- Initiative, unquestioned integrity, ability to adapt to a changing work environment.
- Ability to perform multiple tasks simultaneously.
- Attention to detail.
- Ability to resolve conflicts and complaints from customers in an effective and professional manner.
- Ability to work under pressure.
- Ability to work as a team.
- Minimum of Bachelor's degree.
- Ability to preserve confidential information.
- Ability to adapt to changing call volumes while maintaining standards of high quality.
-
Client Advisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full timeThe Client Advisor will be responsible for providing personalized financial advice and services to clients. They will be responsible for analyzing financial goals, recommending investment strategies, and providing exceptional customer service. The ideal candidate will have strong financial knowledge, excellent communication skills, and the ability to build...
-
Client Advisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Wrise Group Full time- Develops and maintains client relationships- Responsible for achieving annual revenue targets and objectives- Trusted advisor who succeeds in maintaining a group of dedicated clients- Builds market share; able to enhance client asset size over time- Fully competent in advising clients on investment products and services- Actively involved in new business...
-
Private Client Advisor
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Independent Resourcing Consultancy Ltd Full timeAbout the RoleThe Private Client Advisor will be responsible for managing a portfolio of high-net-worth NRI clients. This role involves providing bespoke financial advice, investment management, and wealth planning services tailored to the unique needs of NRI clients.Key AccountabilitiesClient Acquisition and RetentionIdentify and pursue new business...
-
Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeExciting Opportunity for Service Advisor – Deliver Exceptional Customer Service & Workshop EfficiencyAre you a customer-focused professional with a strong understanding of automotive services? We are seeking a Service Advisor to ensure customers receive the best possible service while supporting the achievement of workshop targets. This role is crucial in...
-
Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeExciting Opportunity for Service Advisor – Deliver Exceptional Customer Service & Workshop EfficiencyAre you a customer-focused professional with a strong understanding of automotive services? We are seeking a Service Advisor to ensure customers receive the best possible service while supporting the achievement of workshop targets. This role is crucial in...
-
Service Advisor
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeGet AI-powered advice on this job and more exclusive features.Exciting Opportunity for Service Advisor – Deliver Exceptional Customer Service & Workshop EfficiencyAre you a customer-focused professional with a strong understanding of automotive services? We are seeking a Service Advisor to ensure customers receive the best possible service while supporting...
-
Financial Services Expert
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full timeJob Description:The Client Advisor will provide personalized financial advice and services to clients, analyzing their goals and recommending investment strategies. They must have strong financial knowledge and excellent communication skills to build and maintain client relationships.Responsibilities:Understand clients' financial objectives and develop...
-
Customer Service Advisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full timeA3malouna.com on behalf of:Concentrix United Arab EmiratesJob Title:Customer Service Advisor - Arabic Speaker - AbudhabiJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution...
-
Customer Service Advisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full timeCustomer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker)Job DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...
-
Service Advisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AL Nabooda Automobiles LLC. Full timeJoin Our Team as a Service AdvisorAre you a customer-focused professional with a passion for automobiles and a strong ability to build relationships? Do you excel in a fast-paced environment and have experience providing top-notch service and advising customers on their vehicle needs? If so, we'd love to have you join our team as a Service AdvisorAbout...
-
High Net Worth Client Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates High Street Resources Full timeJob DescriptionWe are seeking a High Net Worth Client Advisor - Digital Assets to join our team at High Street Resources. The ideal candidate will possess strong sales acumen and an established network within the region, particularly among institutional clients, family offices, and high-net-worth individuals.Main ResponsibilitiesLeverage your existing...
-
Client Advisor
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Fendi Full timePositionAs a Fendi Ambassador you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.Job ResponsibilitiesLead individual sales and achieve performance targets and KPIs.Engage in upselling, cross...
-
Customer Service Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full timeA3malouna.com on behalf of:Concentrix United Arab EmiratesJob Title:Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker)Job DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...
-
Independent Financial Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Independent Resourcing Consultancy Full timeJob Advertisement :Independent Financial Advisor for Leading Wealth Management Firm in Abu Dhabi, UAEWe are representing an International leading Wealth Management firm in Abu Dhabi, UAE, looking for an experienced and qualified Independent Financial Advisor to join their team. As an Independent Financial Advisor, you will be responsible for providing expert...
-
Client Advisor
14 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Prada Group Full timeJOB PURPOSETo be the ambassador who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. As such, to be responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and...
-
Client Advisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Prada Group Full timeJob DescriptionJob description:JOB PURPOSETo be the ambassador who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all,...
-
Independent Financial Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Click And Connect Online Limited Full timeJob Advertisement: Independent Financial Advisor for Leading Wealth Management Firm in Abu Dhabi or Dubai UAEWe are representing an International leading Wealth Management firm in Abu Dhabi and Dubai UAE looking for an experienced and qualified Independent Financial Advisor to join their team.As an Independent Financial Advisor you will be responsible for...
-
Customer Service Specialist
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeWe are seeking a Customer Service Specialist - Service Advisor to join our team at Ali & Sons Holding LLC. The successful candidate will be responsible for delivering exceptional customer service while supporting the achievement of workshop targets.The key responsibilities of this role include performing write-ups of job cards, including entering customer...
-
Design Solutions Advisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sanipex Group Full timeAbout the JobSanipex Group is seeking a Design Solutions Advisor to join our team. As a Design Solutions Advisor, you will be responsible for providing exceptional customer service and ensuring a high-quality showroom experience.You will handle customer inquiries, complaints, and develop long-term relationships with clients. Your strong communication skills,...
-
Strategic Advisor
18 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Atkins Full timeKey ResponsibilitiesAs a Strategic Advisor, you will steer project execution to deliver agreed-upon services aligned with client expectations. Develop market assessment reports, conduct market research, and support data analysis.You will produce clear, concise write-ups on the KSA and UAE markets for inclusion in corporate research reports and consultancy...